Logo
What can we help you with?

Getting Started

Get your practice up and running in under 5 minutes!

How to Guide

Have any questions? Find the answers to all of them

Contact Us

Need help? We have you covered all the time

Promoted articles

  • Introduction to Halaxy

    Welcome to Halaxy! Halaxy helps you manage you...

  • Getting Started

    In Halaxy, everything is integrated so you can...

  • Training Videos

    Want a video look at how to get started in Hal...

  • Halaxy Telehealth (In-built video and phone consultations)

    Halaxy Telehealth is Halaxy's in-built video a...

  • Fax Messages in Halaxy

    Subscribing for a dedicated fax number in Hala...

Knowledge base

  • Launching Your Practice with Halaxy

    Remove your administration and get your practice online and patient-ready in under 5 minutes!

  • Finances

    Set up your Funders, Fees and Invoices ONCE - and then never worry about them again!

  • Patients

    Get to know your patients with profiles, clinical notes and custom and pre-configured diagnostic tools

  • Personal

    Enable online bookings and promote your Halaxy directory profile with your practice locations & hours, qualifications and areas of focus

  • Reports

    Comprehensive reports on every aspect of your practice, from finances to emails, automatically generated and securely delivered

  • Schedule

    Manage your entire practice's appointments and tasks from a single screen in the Halaxy calendar

  • Settings

    Make Halaxy work your way with appointment reminders, payments integration, clinical tools and user access control

  • Contacts

    Build a network in Halaxy with links and data sharing between referring practitioners, bodies and organisations that share patients with you

  • Halaxy for Patients

    Has your health professional invited to the Halaxy patient portal? Find out everything you need to know here!

Launching Your Practice with Halaxy

Getting Started with Halaxy

  • Introduction to Halaxy
  • Getting Started
  • Training Videos
  • Getting Verified
  • Navigating through Halaxy
  • Halaxy Search
See all 10 articles

Finances

Funders

  • Funders in Halaxy
  • Payee Provider Numbers
  • Provider Numbers and Identifications
  • Medicare Rebates
  • Bulk Bill and DVA Rebates
  • Medicare Error Codes
See all 108 articles

Fees

  • Adding Fees to Your Fees List
  • Editing and Automatically Updating Fees
  • Deleting and Archiving Fees
  • Fee Colours
  • Pricing Blocks and Variable Pricing
  • Sorting and Exporting your Fees List
See all 21 articles

Invoices

  • Invoices in Halaxy
  • Invoice Format
  • Invoice Due Date
  • Invoice Templates and Clinical Letterheads
  • Invoice Email Templates
  • Including a Secure Payment Link To Invoices in Email Templates
See all 77 articles

Products

  • Stock and Inventory
  • How do I add a product to an invoice?

Expenses

  • Expenses
  • Recurring Expenses
  • How do I delete an expense?

Patients

Patient Details

  • Patient Profiles
  • Patient Profile General Page
  • Patient Funding Information
  • Customised Patient Profiles
  • Message History
  • Emergency Contacts
See all 25 articles

Patient Tools

  • Patient Tools and Services
  • Patient Portal (Practitioner Side)
  • Inviting Patients to the Patient Portal
  • Assigning Clinical Tools to Patients
  • Clinical Dashboard
  • Does my patient have to have a patient portal for me to share notes with them?
See all 11 articles

Patient List

  • Patient List
  • Adding New Patients
  • Why can't I see my patient list/why are patients missing on my patient list?
  • Waiting List
  • Custom Numbering for Patients
  • Can I import my patient list?
See all 8 articles

Patient Electronic Health Records

  • Patient Electronic Health Records
  • Clinical Notes
  • Printing Clinical Notes
  • Sharing Clinical Notes
  • Attaching Files to Clinical Notes
  • Sending and Receiving Patient Records Securely
See all 14 articles

Claims and Referrals

  • Patient Claim Details
  • Adding and Verifying Medicare Details
  • Referrals
  • Referral Types
  • Linking Fees to Referral Types
  • Managing Multiple Claims and Payers under a Funder
See all 23 articles

Intake Forms and Social History

  • Patient Intake Forms
  • Consent Forms and Signatures in the Patient Intake Form
  • Previewing a Patient Intake Form
  • Sending a Patient Intake Form to Patients
  • Viewing a Completed Intake Form
  • Patient Social History
See all 8 articles

Personal

Locations

  • Locations and Practice Hours
  • Managing Multiple Practitioners at a Location in a Group Practice
  • Adding rooms or equipment to a location
  • Adding a clinic description and logo for the online directory
  • How do I change the name of my practice group or clinic?
  • How do I set different hours for different days?
See all 15 articles

Profile

  • Your Profile
  • Why isn't my profile photo displaying in the directory?
  • How can I change my contact email address without changing my Halaxy login?
  • How do I make my mobile phone number visible on my profile?
  • How can I change my profession in Halaxy?
  • How do I change my name in Halaxy?

Online Bookings

  • Listing Your Profile in Halaxy's Online Directory
  • Online Bookings
  • Online Bookings Preferences
  • Online Bookings - Selecting In-clinic, Phone and Online Consultations (Appointment Location Types)
  • Prepayments, Deposits and Card Capture for Online Bookings
  • Disabling booking payments for specific fees
See all 13 articles

Reports

General

  • Reports Lists
  • Recurring Reports
  • Campaigns and Recalls
  • Useful Campaigns for Your Practice
  • Automatic Recall Campaigns
  • How do I track whether a campaign has been sent, scheduled or cancelled?
See all 9 articles

Referral Reports

  • Referral Report

Patient Reports

  • Patient Reports
  • Appointment Reports
  • How do I get a list of all patients a practitioner sees?
  • Can I run a report to see a list of new patients?
  • Can I run a report/campaign based on my patients' address, postcode or location?
  • Can I automatically send communications to new patients?
See all 7 articles

Funder Reports

  • Medicare and DVA Claiming Reports
  • Daily Medicare Payments Report

Finance Reports

  • Finance Reports
  • Unpaid Invoices Report
  • NDIS Bulk Upload Report
  • BPAY Income Report
  • Auto Payments Report (tracking electronic processing fee expenses)
  • Halaxy Credit Usage Report
See all 11 articles

Communication Reports

  • Communication Reports
  • Fax Report
  • How do I see a list of all the emails I have sent?

Schedule

Calendar and Appointments

  • Calendar
  • Calendar Preferences
  • Adding Custom Availability to your Calendar
  • Patient Appointments
  • Personal Appointments
  • Colours on your Calendar
See all 43 articles

Tasks

  • Tasks
  • Adding Tasks to Appointments, Clinical Notes, Profiles and Invoices
  • Tasks Templates
  • Filtering, Sorting and Editing the Task List

Online Consultations

  • Halaxy Telehealth (In-built video and phone consultations)
  • How do I select that an appointment is a home visit or online consultation?
  • Coviu Online Video Consultations
  • How do I set my default location to Online Consultation?
  • How do I screen share in a Coviu session?
  • Can I use Zoom, Skype or other video conferencing tools for telehealth?

Settings

General

  • Settings
  • Appointment Settings
  • Visual Settings
  • Notification and Inbound Message Settings
  • Email Sender Preferences
  • Gender Diversity Settings
See all 11 articles

Reminders

  • Appointment Reminders
  • Customising the Wording of Reminders
  • Reminder Preferences
  • Confirming that Reminders are Being Sent
  • Custom Names for One-Way SMS Reminders
  • Dedicated Numbers for Two-Way or One-Way SMS Reminders
See all 25 articles

Payments

  • Halaxy Credits
  • Electronic Payments Processing
  • Electronic Payments Processing - Hyperwallet Registration (EU)
  • Electronic Payments Processing Fees (Australia)
  • Electronic Payments Processing Fees (EU)
  • Adding Your Bank Deposit Details to Receive Payments (Australia)
See all 29 articles

Users

  • Managing Users and Practice Groups
  • User Access Levels
  • Passwords
  • Deleting/Deactivating Users
  • Read Only Access
  • Two-factor authentication (2FA)
See all 18 articles

Integrations

  • Syncing your Calendar (two-way)
  • Syncing your Calendar (one-way)
  • Tyro Integration with Halaxy
  • Tyro claiming and EFTPOS in Halaxy
  • Medipass and HICAPS Private Health Insurance Claiming
  • icare claiming through Halaxy (WorkCover NSW - SIRA)
See all 23 articles

Clinical Templates and Tools

  • Clinical Note Templates
  • Clinical Tools, Tests and Assessments
  • Creating Your Own Clinical Tools
  • Clinical Questions
  • Clinical Questions - Data Sets
  • Clinical Questions - Example
See all 14 articles

Contacts

Communications

  • Fax Messages in Halaxy
  • Professional Contacts
  • Organisations
  • Merging Organisations
  • Communication Templates
  • Secure Messaging Services - ReferralNet
See all 19 articles

Halaxy for Patients

Patient Portal

  • Halaxy for Patients
  • Updating Your Patient Profile
  • Adding Practitioners and Building a Care Team
  • Tracking and Managing Your Appointments
  • Health Notes
  • Completing Tools and Forms Your Practitioner Has Assigned
See all 10 articles

© Halaxy