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Promoted articles

  • Introduction to Halaxy

    Welcome to Halaxy! Halaxy helps you manage you...

  • Getting Started

    In Halaxy, everything is integrated so you can...

  • Training Videos - Features

    Want a video look at how to get started in Hal...

  • Halaxy Telehealth (In-built video and phone consultations)

    Halaxy Telehealth is Halaxy's in-built video a...

  • Electronic Payments Processing

    Halaxy's payments system let you process payme...

  • Fax Messages in Halaxy

    Subscribing for a dedicated fax number in Hala...

Knowledge base

  • Launching Your Practice with Halaxy

    Remove your administration and get your practice online and patient-ready in under 5 minutes!

  • Finances

    Set up your Funders, Fees and Invoices ONCE - and then never worry about them again!

  • Patients

    Get to know your patients with profiles, clinical notes and custom and pre-configured diagnostic tools

  • Personal

    Enable online bookings and promote your Halaxy directory profile with your practice locations & hours, qualifications and areas of focus

  • Reports

    Comprehensive reports on every aspect of your practice, from finances to emails, automatically generated and securely delivered

  • Schedule

    Manage your entire practice's appointments and tasks from a single screen in the Halaxy calendar

  • Settings

    Make Halaxy work your way with appointment reminders, payments integration, clinical tools and user access control

  • Contacts

    Build a network in Halaxy with links and data sharing between referring practitioners, bodies and organisations that share patients with you

  • Halaxy for Patients

    Has your health professional invited to the Halaxy patient portal? Find out everything you need to know here!

Launching Your Practice with Halaxy

Getting Started with Halaxy

  • Introduction to Halaxy
  • Getting Started
  • Training Videos - Features
  • Getting Verified
  • Training Videos - Mini Videos
  • Navigating through Halaxy
See all 11 articles

Finances

Funders

  • Funders in Halaxy
  • Provider Numbers and Identifications
  • Registering for Online Medicare Rebates Claiming
  • Medicare Location IDs - 2022 Migration FAQ
  • Payee Provider Numbers
  • National Disability Insurance Scheme (NDIS) Billing
See all 114 articles

Fees

  • Adding Fees to Your Fees List
  • Pro Rata Fees (Duration-based Fees)
  • Editing and Automatically Updating Fees
  • Deleting and Archiving Fees
  • Fee Colours
  • Pricing Blocks and Variable Pricing
See all 18 articles

Invoices

  • Invoices in Halaxy
  • Invoice Format
  • Invoice Due Date
  • Invoice Templates and Clinical Letterheads
  • Invoice Template Preferences
  • Emailing an Invoice
See all 84 articles

Products

  • Stock and Inventory
  • Adding Products to Invoices

Expenses

  • Expenses
  • Recurring Expenses
  • How do I delete an expense?
  • What does the expense "Halaxy practitioner recoup" mean?

Patients

Patient Details

  • Patient Profiles
  • Patient Profile General Page
  • Customised Patient Profiles
  • Patient Funding Information
  • Message History
  • Emergency Contacts
See all 25 articles

Patient Tools

  • Patient Tools and Services
  • Patient Portal (Practitioner Side)
  • Inviting Patients to the Patient Portal
  • Assigning Clinical Tools to Patients
  • Clinical Dashboard
  • Does my patient have to have a patient portal for me to share notes with them?
See all 10 articles

Patient List

  • Patient List
  • Adding New Patients
  • Waiting List
  • Custom Numbering for Patients
  • Managing Child Patients and Dependants
  • Why can't I see my patient list/why are patients missing on my patient list?
See all 10 articles

Patient Electronic Health Records

  • Patient Electronic Health Records
  • Clinical Notes
  • Printing Clinical Notes
  • Sharing Clinical Notes
  • Attaching Files to Clinical Notes
  • Clinical Note Versions - Saving and Reverting to Previous Versions
See all 19 articles

Claims and Referrals

  • Patient Claim Details
  • Adding Patient Medicare Details
  • Verifying Patient Medicare Details (OPV and OVV) and Verification History
  • Referrals
  • Referral Types
  • Linking Fees to Referral Types
See all 26 articles

Intake Forms and Social History

  • Patient Intake Forms
  • Consent Forms and Signatures in the Patient Intake Form
  • Previewing a Patient Intake Form
  • Sending a Patient Intake Form to Patients
  • Viewing a Completed Intake Form
  • Patient Social History
See all 8 articles

Personal

Locations

  • Locations and Practice Hours
  • Managing Multiple Practitioners at a Location in a Group Practice
  • Adding rooms or equipment to a location
  • Adding a clinic description and logo for the online directory
  • How do I change the name of my practice group or clinic?
  • How do I set different hours for different days?
See all 15 articles

Profile

  • Your Profile
  • Updating Names in Halaxy
  • Google Tag Manager Conversion Tracking
  • Why isn't my profile photo displaying in the directory?
  • How can I change my contact email address without changing my Halaxy login?
  • How do I make my mobile phone number visible on my profile?
See all 7 articles

Online Bookings

  • Listing Your Profile in Halaxy's Online Directory
  • Online Bookings
  • Online Bookings Preferences
  • Online Bookings - Selecting In-clinic, Phone and Online Consultations (Appointment Location Types)
  • Prepayments, Deposits and Payment Capture for Online Bookings
  • Integrating Online Bookings with your Own Website
See all 14 articles

Reports

General

  • Reports Lists
  • Recurring Reports
  • Campaigns and Recalls
  • Useful Campaigns for Your Practice
  • Automatic Recall Campaigns
  • How do I track whether a campaign has been sent, scheduled or cancelled?
See all 9 articles

Referral Reports

  • Referral Report

Patient Reports

  • Patient Reports
  • Appointment Reports
  • Clinical Questions Report
  • How do I get a list of all patients a practitioner sees?
  • Can I run a report to see a list of new patients?
  • Can I run a report/campaign based on my patients' address, postcode or location?
See all 8 articles

Finance Reports

  • Finance Reports
  • Unpaid Invoices Report
  • Auto Payments Report (tracking electronic processing fee expenses)
  • BPAY Income Report
  • Halaxy Credit Usage Report
  • Expenses Report
See all 10 articles

Funder Reports

  • Medicare and DVA Claiming Reports
  • Daily Medicare Payments Report
  • NDIS Bulk Upload Report

Communication Reports

  • Communication Reports
  • Fax Report
  • How do I see a list of all the emails I have sent?

Schedule

Calendar and Appointments

  • Calendar
  • Calendar Preferences
  • Adding Custom Availability to your Calendar
  • Patient Appointments
  • Personal Appointments
  • Colours on Your Calendar
See all 42 articles

Tasks

  • Tasks
  • Adding Tasks to Appointments, Clinical Notes, Profiles and Invoices
  • Tasks Templates

Online Consultations

  • Halaxy Telehealth (In-built video and phone consultations)
  • Can I use Zoom, Skype or other video conferencing tools for telehealth?
  • Coviu Online Video Consultations
  • How do I set my default location to Online Consultation?
  • How do I screen share in a Coviu session?
  • How do I select that an appointment is a home visit or online consultation?

Settings

General

  • Settings
  • Appointment Settings
  • Visual Settings
  • Notifications and Inbound Messages in Halaxy
  • Gender Diversity Settings
  • Email Sender Preferences
See all 12 articles

Reminders

  • Appointment Reminders
  • Customising the Wording of Reminders
  • Reminder Preferences
  • Confirming that Reminders are Being Sent
  • Custom Names for One-Way SMS Reminders
  • Dedicated Numbers for Two-Way or One-Way SMS Reminders and Phone Consultations
See all 26 articles

Payments

  • Electronic Payments Processing
  • Halaxy Credits
  • Payment Methods (Offline Payment Settings)
  • Electronic Payments Processing - Hyperwallet Registration (EU)
  • Individual Practitioner Credit/Reminder Settings
  • Electronic Payments Processing Fees (Australia)
See all 31 articles

Users

  • Managing Users and Practice Groups
  • User Access Levels
  • Passwords
  • Deleting/Deactivating Users
  • Read Only Access
  • Two-factor authentication (2FA)
See all 18 articles

Integrations

  • Syncing your Calendar (two-way)
  • Syncing your Calendar (one-way)
  • LanternPay - Compatible NDIS Plan Managers
  • LanternPay - NDIS, TAC and WorkSafe Victoria Claims
  • Xero Syncing
  • Reckon One Syncing
See all 25 articles

Clinical Templates and Tools

  • Clinical Note Templates
  • Clinical Tools, Tests and Assessments
  • Creating Your Own Clinical Tools
  • Clinical Questions
  • Clinical Questions - Data Sets for Answers
  • Clinical Questions - Example
See all 14 articles

Contacts

Communications

  • Fax Messages in Halaxy
  • Professional Contacts
  • Organisations
  • Merging Organisations or Professional Contacts
  • Communication Templates
  • Where can I see emails and SMS / text responses from my patients?
See all 19 articles

Halaxy for Patients

Patient Portal

  • Halaxy for Patients
  • Booking and Managing Appointments With Your Practitioners
  • Updating Your Patient Profile
  • Adding Practitioners and Building a Care Team
  • Health Notes
  • Paying for Invoices Online
See all 11 articles

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