Halaxy Telehealth for video consultations

Who can do this?

Telehealth allows you to provide healthcare to patients remotely from anywhere. With Halaxy Telehealth, practitioners can conduct video consultations seamlessly from Halaxy, all without needing to sign up or connect any external video applications.

Halaxy Telehealth video consultations cost 2 credits per 15 minutes per patient.


You can add up to 3 patients to a Halaxy Telehealth video consultation.

Create a Halaxy Telehealth video appointment

  1. From the calendar, create an appointment.

  2. Enter your required details. For Location, select Halaxy Telehealth.

  3. Click Save.

The saved appointment automatically generates a unique link for each participant (practitioner and patient/s) to access the Halaxy Telehealth call.


Don’t forget to send the appointment link to your patient! Without their unique link, they will not be able to attend the appointment.


Scheduled reminders for Halaxy Telehealth appointments use the Video Consultation reminder templates. You can insert the Halaxy Telehealth link in your reminders (via dynamic terms) or manually send it to your patients, so your patients can find it easily on the day of their appointment.

Start your Halaxy Telehealth appointment

  1. Open the appointment.

  2. Next to Location, click the link Halaxy Telehealth.

  3. Click Launch Telehealth. (If you have insufficient credits, you must top up your credit balance before you can start the consultation.)

  4. The waiting room appears. Use this screen to ensure your camera and microphone are working.

  5. When your patient joins the session, click Join to begin. To end the session, simply click Disconnect.


You are charged credits at the end of the session for the time elapsed between clicking Join to clicking Disconnect.


If any party is taken off the session due to a poor connection, they can rejoin the session using the same link as long as they do not click the Disconnect button to end the session.

Halaxy Telehealth video consultation security and technical information

Halaxy Telehealth video consultations are built on Amazon Chime, one of the most secure video consultation platforms in the world. Chime itself is built on top of Amazon's AWS service, which is HIPAA-compliant and undergoes third-party audits by a variety of public sector and private sector auditing organizations in order to maintain its status under multiple compliance offerings, such as the credit card industry’s PCI DSS Level 1, the U.S. Government’s FedRAMP program, C5 Certification in Germany, and IRAP assessment by the Australian government.

When you start a Halaxy Telehealth video consultation, unique authorisation tokens are generated for you and your patients. These are required to join the session, so they help prevent unauthorised access and eavesdropping. Halaxy introduces you and your patients to a secure Amazon Virtual Private Cloud (VPC) server that hosts your meeting, which is subject to further audited controls that restrict access. This means your meeting takes place in an isolated virtual network accessible only by you and your patients. Your audio and video never actually passes through Halaxy servers, so Halaxy cannot access your audio and video, and at no stage is your data recorded (although we may make secure video recording available to you in the future).

Your audio and video are fully encrypted in transit to AES 256-bit standards, including Transport Layer Security (TLS), Datagram Transport Layer Security (DTLS), and Datagram Transport Layer Security-Secure Real-Time Transport Protocol (DTLS-SRTP). These protocols help maintain the privacy and data integrity of your content as it traverses the Internet or any other network.


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