Who can do this?
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Full Access: Can edit group and individual settings
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All other users: Can only edit own settings
Notifications alert you about activity on Halaxy. App and message notifications appear at the top right of your screen. You can manage your notification settings to control what type of notifications you receive and how you receive them.
By default, each practice group has notification settings that apply to all users, but individual users may have their own notification settings.
To view all notifications, click Settings > Notifications and click the All Notifications tab. This list displays all your notifications from the past 3 months.
Tip
In your notification list, hover your cursor over the Status of an archived notification to see when the notification was archived and which user in your group archived it.
In Halaxy, you are notified for different kinds of activity. Refer to the table below on what kind of updates you can receive and how to view them.
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Inbound Messages |
Notifications |
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|---|---|---|
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What activity is included |
Communication received from patients and professional contacts, including:
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System updates from Halaxy, including: |
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When do you get notified |
Users can be notified for:
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Users can be notified for:
|
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How you are notified |
Users can be notified through:
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Users can be notified through:
|
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How to view in Halaxy |
In the topbar, click the |
In the topbar, click the |
Note
SMS notifications cost 1 credit per 160 characters. They are recommended for important notifications so you don't miss them.
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Click Settings > Notifications.
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Under your group settings, next to a notification type, click the
edit icon.
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In the pop-up, for Send notifications for, select when users should receive this this notification type:
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All patients and records with access: Users receive this notification type for all users' patients and records that they have access to, according to their access level and settings
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Own patients and records only: Users receive this notification type only where it relates to their own patients and records
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None: Users do not receive this notification type
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For Where to receive notifications, tick the checkboxes for how users will receive notifications:
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In-App: Notifications are displayed in the control panel at the top-right of every screen in Halaxy
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Email: Notifications are sent to the email address you use to log in to Halaxy (note that this can be different to your contact email address)
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SMS: Notifications are sent to the user's primary mobile phone number listed on the Locations page. Please note that SMS notifications cost 1 credit per 160 characters. If an SMS cannot be sent, an email will be set to the email address used to log in to Halaxy instead.
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Click Save.
The group settings apply to all users in the practice group, except those with their own individual notification settings.
Each user in your practice group may have their own notification settings. These settings override the group notification settings.
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Click Settings > Notifications.
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In the top right, click Add New Level.
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In the pop-up, select a user and click Save. (Users with appropriate access levels may select other users.)
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The individual user's settings are created. Click the
plus icon to expand them. Next to each notification type, click the
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In the pop-up, for Send notifications for, select when users should receive this this notification type:
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All patients and records with access: Users receive this notification type for all users' patients and records that they have access to, according to their access level and settings
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Own patients and records only: Users receive this notification type only where it relates to their own patients and records
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None: Users do not receive this notification type
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For Where to receive notifications, tick the checkboxes for how users will receive notifications:
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In-App: Notifications are displayed in the control panel at the top-right of every screen in Halaxy
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Email: Notifications are sent to the email address you use to log in to Halaxy (note that this can be different to your contact email address)
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SMS: Notifications are sent to the user's primary mobile phone number listed on the Locations page. Please note that SMS notifications cost 1 credit per 160 characters. If an SMS cannot be sent, an email will be set to the email address used to log in to Halaxy instead.
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Click Save.
This user now uses these individual settings instead of the group default settings. To revert the user back to the group settings, delete their individual settings.
Note
Notifications automatically archive after 7 days. Inbound messages automatically archive after 14 days.
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