Manage notification settings

Who can do this?

  • Full Access: Can edit group and individual settings

  • All other users: Can only edit own settings

Notifications alert you about activity on Halaxy. App and message notifications appear at the top right of your screen. You can manage your notification settings to control what type of notifications you receive and how you receive them.

By default, each practice group has notification settings that apply to all users, but individual users may have their own notification settings.

To view all notifications, click Settings > Notifications and click the All Notifications tab. This list displays all your notifications from the past 3 months.

Tip

In your notification list, hover your cursor over the Status of an archived notification to see when the notification was archived and which user in your group archived it.

Overview

In Halaxy, you are notified for different kinds of activity. Refer to the table below on what kind of updates you can receive and how to view them.

Inbound Messages

Notifications

What activity is included

Communication received from patients and professional contacts, including:

System updates from Halaxy, including:

When do you get notified

Users can be notified for:

  • All patients and records with access

  • Own patients and records only

  • None (i.e. disables the notification)

Users can be notified for:

  • All patients and records with access

  • Own patients and records only

  • None (i.e. disables the notification)

How you are notified

Users can be notified through:

  • In-app

  • Email

  • SMS

Users can be notified through:

  • In-app

  • Email

  • SMS

How to view in Halaxy

In the topbar, click the Icon-Bubble.svg speech bubble icon.

In the topbar, click the Icon-Bell.svg bell icon.

Note

SMS notifications cost 1 credit for the first 160 characters. They are recommended for important notifications so you don't miss them.

Change the default group notification settings

The Notification and Inbound Message Settings page, Delivery Settings tab
  1. Click Settings > Notifications.

  2. Under your group settings, next to a notification type, click the Icon-Edit.svg edit icon.

  3. In the pop-up, for Send notifications for, select when users should receive this this notification type:

    • All patients and records with access: Users receive this notification type for all users' patients and records that they have access to, according to their access level and settings

    • Own patients and records only: Users receive this notification type only where it relates to their own patients and records

    • None: Users do not receive this notification type

  4. For Where to receive notifications, tick the checkboxes for how users will receive notifications:

    • In-App: Notifications are displayed in the control panel at the top-right of every screen in Halaxy

    • Email: Notifications are sent to the email address you use to log in to Halaxy (note that this can be different to your contact email address)

    • SMS: Notifications are sent to the user's primary mobile phone number listed on the Locations page. Please note that SMS notifications cost per 160 characters. If an SMS cannot be sent, an email will be set to the email address used to log in to Halaxy instead.

  5. Click Save.

The group settings apply to all users in the practice group, except those with their own individual notification settings.

Add individual notification settings for users

Each user in your practice group may have their own notification settings. These settings override the group notification settings.

  1. Click Settings > Notifications.

  2. In the top right, click Add New Level.

  3. In the pop-up, select a user and click Save. (Users with appropriate access levels may select other users.)

  4. The individual user's settings are created. Click the Icon-Plus.svg plus icon to expand them. Next to each notification type, click the Icon-Edit.svg edit icon.

    An alert says an individual user's level has been added, and the user now has their own settings
  5. In the pop-up, for Send notifications for, select when users should receive this this notification type:

    • All patients and records with access: Users receive this notification type for all users' patients and records that they have access to, according to their access level and settings

    • Own patients and records only: Users receive this notification type only where it relates to their own patients and records

    • None: Users do not receive this notification type

  6. For Where to receive notifications, tick the checkboxes for how users will receive notifications:

    • In-App: Notifications are displayed in the control panel at the top-right of every screen in Halaxy

    • Email: Notifications are sent to the email address you use to log in to Halaxy (note that this can be different to your contact email address)

    • SMS: Notifications are sent to the user's primary mobile phone number listed on the Locations page. Please note that SMS notifications cost per 160 characters. If an SMS cannot be sent, an email will be set to the email address used to log in to Halaxy instead.

  7. Click Save.

This user now uses these individual settings instead of the group default settings. To revert the user back to the group settings, delete their individual settings.

Archive notifications and inbound messages

  • Notifications

    1. In the top right, click the Icon-Bell.svg bell icon to view your latest notifications.

    2. Under the notification, click Archive.

      Notifications-Archive-01.png
    3. (Optional) To archive all notifications, click the Icon-Ellipsis-Vert.svg three dots icon and click Archive all.

      Notifications-Archive-02.png
  • Inbound messages

    1. In the top right, click the speech bubble icon to view your latest messages.

    2. Under the message, click Archive.

      Notifications-Archive-03.png

Note

Notifications automatically archive after 7 days. Inbound messages automatically archive after 14 days.

Updated

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