This article relates to message history with professional contacts and organisations. For message history with patients, see this article: View message history for patients
Every email you send and SMS exchange with contacts and organisations via Halaxy is saved in the message history of their profile. This is a great way to keep a record of files, clinical notes, invoices, or any other files sent to a particular contact.
-
Open the professional contact or organisation profile.
-
Click the
speech bubbles icon to open the message history.
The message history icon in a professional contact's profile (click to expand)
The message history icon in an organisation profile (click to expand)
-
In the pop-up, your message history appears. Click the Email or SMS tabs to view their respective history.
-
Search and refine: At the top, use the search and filter options to refine the displayed results.
-
Print your email history: Click the
printer icon to print your email history with the contact or organisation.
-
Print an individual email: On an individual email click the plus icon to expand it, then click the
Note
Only your sent emails are stored in the message history because Halaxy does not have access to your email inbox.
Tip
Want to know the send status of your email or SMS? Run a communication report!
Refer to the table below for details of delivery statuses.
|
Status |
Description |
|---|---|
|
Cancelled |
The message was manually cancelled. |
|
Deferred |
The message is sent to the recipient with a slight delay, but our message delivery provider does not update the send status. Deferrals can happen for variety of reasons, usually when the recipient's server was temporarily busy at the time the message was sent. |
|
Delivered |
Our email server/SMS provider received confirmation that the email/SMS was successfully delivered to the recipient's email server/mobile number. |
|
Failed |
The recipient's mobile number was invalid. |
|
Opened |
Our mail server has received confirmation that the recipient has opened the email. |
|
Pending |
The message is scheduled to be sent. |
|
Queued |
The email has been queued to send by our server and will send shortly. You have the brief window to cancel the reminder or cancel the invoice email. |
|
Received |
You have received an SMS response from a patient. Applies only applies to inbound SMS. |
|
Rejected |
The message was not delivered due to the patient's mail settings. |
|
Sent |
The SMS has been successfully sent to our SMS provider, or the email was successfully sent. |
|
Undelivered |
Our SMS provider received a response that the recipient's number was not reachable, the number was not active, or some other error occurred. |
Updated