View message history for contacts and organisations

This article relates to message history with professional contacts and organisations. For message history with patients, see this article: View message history for patients

Every email you send and SMS exchange with contacts and organisations via Halaxy is saved in the message history of their profile. This is a great way to keep a record of files, clinical notes, invoices, or any other files sent to a particular contact.

Open message history for a contact or organisation

Open the contact or organisation profile.
Click the envelope icon (email) or speech bubble icon (SMS) to open the message history.

The message history icon in a professional contact's profile

The message history icon in an organisation's profile
In the pop-up, your message history appears.

Additional actions

Search and refine: At the top, use the search and filter options to refine the displayed results.
Print your email history: Click the printer icon to print your email history with the contact or organisation.
Print an individual email: On an individual email click the plus icon to expand it, then click the printer icon in it to print this specific email only.

Note

Only your sent emails are stored in the message history because Halaxy does not have access to your email inbox.

Tip

Want to know the send status of your email or SMS? Run a communication report!

Message delivery status

See the table below for details of delivery statuses.

Status	Description
Cancelled	The message was manually cancelled.
Deferred	The message is sent to the recipient with a slight delay, but our message delivery provider does not update the send status. Deferrals can happen for a variety of reasons, usually when the recipient's server was temporarily busy at the time the message was sent.
Delivered	Our email server/SMS provider received confirmation that the email/SMS was successfully delivered to the recipient's email server/mobile number.
Failed	The recipient's mobile number was invalid.
Opened	Our mail server has received confirmation that the recipient has opened the email.
Pending	The message is scheduled to be sent.
Queued	The email has been queued to send by our server and will send shortly. You have the brief window to cancel the reminder or cancel the invoice email.
Received	You have received an SMS response from a patient. Applies only applies to inbound SMS.
Rejected	The message was not delivered due to the patient's mail settings.
Sent	The SMS has been successfully sent to our SMS provider, or the email was successfully sent.
Undelivered	Our SMS provider received a response that the recipient's number was not reachable, the number was not active, or some other error occurred.

Updated 19 October 2023 01:45

View message history for contacts and organisations

Open message history for a contact or organisation

Additional actions

Note

Tip

Message delivery status

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