Set up appointment reminders

Who can do this?

You can automatically send SMS or email reminders to your patients to help them keep track of their upcoming appointments. With an estimated 98% open rate, SMS appointment reminders are an effective tool to significantly reduce no-shows and cancellations.

You can fully customise your reminder settings according to your needs, including what you send, when you send them and how you send them.


Want to change the text in your reminders? Get your wording exactly how you want it by customising your reminder templates.


The following reminders can be sent to patients:

  • New appointment: Notifies the patient when a new appointment is made and sends automatically when an appointment is created in your calendar.

  • Changed appointment: Notifies the patient when an appointment is changed.

  • Pre-appointment: Notifies the patient of their booking details at a pre-selected time before an appointment. Two-way responses for pre-appointment reminders can be enabled, which allows the patient to send a response to confirm or cancel the appointment.

  • Waiting list invitation: Notifies the patient on the waiting list with an invitation for an available appointment time, and allows them to confirm or decline the invitation via two-way response. Waiting list invitations are sent manually via SMS only.

SMS messages cost 1 credit for the first 160 characters. If your message is longer than this, it costs 1 credit for every 153 characters. Make sure to enable automatic top-up of credits so you never have to worry about your SMS messages not being sent out.

There is no charge for receiving patient responses.

Set up appointment reminders

You can configure appointment reminders for your practice group or for individual practitioners.

To do this, follow the steps below.

  1. Click Settings > Reminders.

  2. By default, your practice group settings appear. Under the Preferences section, click Edit.

    (Note: If you want to set up reminder settings for an individual practitioner, click Add New Level in the top right and select the practitioner.)

  3. In the Edit Reminder Preferences pop-up, tick the SMS and/or Email checkboxes for the reminder types you want to send.

  4. Configure the rest of your reminder preferences. (See linked article for more details on reminder preferences.)

  5. Click Save.

Your appointment reminders are now set to automatically send to your patients according to your preferences.


Practitioners who don’t have their own individual reminder settings use the group reminder settings by default.


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