View patient responses to SMS reminders

If you enabled two-way reminders for your practice, patients can respond to SMS reminders to confirm or cancel their appointments.

To enable two-way SMS messaging, you must subscribe for a dedicated phone number.

View a patient's response to an appointment reminder

From the calendar, open the appointment.
In the Appointment Information panel, click the Reminders icon.
Next to the sent SMS reminder, hover your mouse over the Preview icon. The patient’s response appears in a preview.

If an appointment has two-way SMS reminders, the patient’s response updates the appointment status in your calendar.

Appointments with two-way reminders have their timeslots colour-coded according to the following:

Colour	Appointment Status
Red	Rejected The patient sent a negative response (N or No).
Amber	Check Response or Pending The patient sent an ambiguous response that was neither Y / Yes or N / No. Check the patient's response.
Yellow	Booked An SMS reminder has been sent, but no reply has been received yet.
Green	Confirmed or Attended The patient sent an affirmative response (Y or Yes).