If you enabled two-way reminders for your practice, patients can respond to SMS reminders to confirm or cancel their appointments.
Tip
With a dedicated phone number, you can send your reminders from the same phone number, allowing patients to identify you and recognise your reminders as authentic messages from your practice.
If an appointment has two-way SMS reminders, the patient’s response updates the appointment status in your calendar.
Appointments with two-way reminders have their timeslots colour-coded according to the following:
|
Colour |
Appointment Status |
|---|---|
|
Red |
Rejected The patient sent a negative response (N or No). |
|
Amber |
Check Response or Pending The patient sent an ambiguous response that was neither Y / Yes or N / No. Check the patient's response. |
|
Yellow |
Booked An SMS reminder has been sent, but no reply has been received yet. |
|
Green |
Confirmed or Attended The patient sent an affirmative response (Y, Yes, Ok, or Okay). |
Caution
If a patient sends a long response that begins with any of the accepted responses above, such as "Ok" or "Okay", this will be treated as a Confirmed response. Additionally, words that also begin with the accepted responses, such as "Noted" or "Yesterday" will be treated according to the first part of the words.
Note
You can also manually change the appointment status on the calendar.
Updated