If you are encountering issues with this topic, you may be able to troubleshoot these issues yourself first. If your issue is still not resolved, you can contact Halaxy for assistance.
Click the question to view the answer.
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How do I send an email to a referrer or professional contact?
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How can I share a patient record with a practitioner who doesn't have access to that patient?
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How do I send a bulk email or SMS to my professional contacts?
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Where can I see all the messages sent or received through Secure Messaging?
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Why are my Medical-Objects or HealthLink messages not sending
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What does “An error occurred when trying to queue the message” mean?
Open the patient’s profile and click the speech bubbles icon to open the message history. The message history displays sent and received SMS messages. Only sent emails are displayed as Halaxy cannot access your ordinary email inbox.
Responses to appointment reminders also appear in your Notifications List. To view your notifications, click the bell icon in the top right.
There are three ways to send messages to referrers/professional contacts in Halaxy:
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Directly from a clinical note using email, secure messaging or fax. This is appropriate for sharing patient records with other practitioners. Related article: Share your clinical notes
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Via a campaign created using a referral report. This is suitable for following up on referrals or for bulk messages to your professional network. When sending the campaign, ensure the Recipients drop-down menu is set to "Specialist". This will send the campaign to professional contacts instead of patients.
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Directly from their profile. Related article: Email a professional contact or organisation
For other emails that don't need to be tracked in your practice management software, you can use your external email client.
You can review emails sent to professional contacts via Halaxy by running an email communication report or campaign communication report.
There are different ways this can be done:
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You can change the practitioner's access level to Clinical Access or Full Access.
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You can share notes within the Clinical Notes page: On the patient's clinical note, click the down arrow (beside the Save button) and select Share. You will be able to share the selected note with the patient or with another practitioner in your practice group.
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You can add the practitioner to the patient's profile under Practitioner Relationships and selecting the level of access they can have. (See related article: Manage patient profile sharing and privacy
Note: If everyone in your practice who is eligible for sharing the file already has access (including by having Full Access), the option to share the file will be greyed out.
Click Contacts > Secure Messages. All messages sent and received are displayed here. You can use the search field or click the column headers to add filters to refine the data as needed.
Files fail to send if the file size is greater than the provider's limit, which is 4MB for both Medical-Objects and HealthLink.
The large file size could be due to the logo that has been included in the file or the size of an image or attachment. If the file is greater than 4MB, remove the logo from the file and resize it outside of Halaxy. Once it has been resized, you can re-add it to the file and try again.
If the file size is due to the file itself, consider splitting the file into several parts or otherwise decreasing the file size.
The most likely cause is that images in your header or footer are making the file size too large. Medical-Objects and HealthLink have a 4MB limit for messages.
Try resizing any images in your header or footer to a smaller size using an image editing program. Ensure that they are well below 4MB, then try again.
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