Who can do this?
-
All users and access levels
-
Requires Halaxy credits
With a dedicated phone number, your calls and messages made in Halaxy come from the same number every time you contact your patients. This ensures that recipients can easily identify you and always recognise your practice. You can buy a dedicated number for the practice group or an individual practitioner.
A dedicated phone number is required for:
-
Allowing patients to respond to one-off SMS messages and SMS campaigns
-
Phone consultations
A dedicated phone number requires a monthly subscription and costs 50 credits per month. You can cancel your subscription any time. Dedicated numbers are assigned randomly on subscription and cannot be chosen.
Note
A dedicated number only makes outbound calls but does not receive inbound calls. Patients can send SMS messages to the dedicated number but are unable to call it.
Your dedicated number subscription is now active and ready for use.
-
Click Settings > Reminders.
-
Under the practice group setting or practitioner setting, next to Dedicated Number, click the pencil icon.
-
In the Edit Subscription Settings pop-up, select one:
-
Cancel on expiry: End your subscription at the end of the current subscription month.
-
Cancel now: End your subscription immediately.
-
-
Click Save.
Your subscription cancels according to your specifications. You can reactivate your subscription at any time.
Updated