Disclaimer: These rates are accurate as of the published date, but may be subject to change.
Every time you are paid through Halaxy Auto Payments, the transaction incurs a processing fee. You can choose to deduct them from payments made to you or have them charged to your practice credit card.
Passing processing fees ends from 1 October 2026
Following the Reserve Bank of Australia's changes to card payments, surcharging card payments are no longer permitted from 1 October 2026. Halaxy has removed the setting to pass processing fees on to patients. It is your responsibility to review your payment settings, whether to absorb the fee or adjusting your rates, and to notify your patients of any changes you make.
Note
Processing fees are charged only for successful transactions.
|
Payment Band |
Volume Processed (past 90 days) |
Rates |
|---|---|---|
|
Bronze |
$0.00 - $49,999.99 |
1.85% + $1.00 |
|
Silver |
$50,000.00 - $74,999.99 |
1.75% + $0.75 |
|
Gold |
$75,000.00 - $99,999.99 |
1.65% |
|
Platinum |
$100,000.00+ |
1.45% |
Fees are in AUD and inclusive of GST
Silver, Gold and Platinum payment bands include free subscriptions for two-way calendar sync, custom name or dedicated number add-ons. (You must remain in these payments bands to maintain the free subscription.)
BPAY payment processing fees count towards your payment band calculation.
|
Country |
Rate |
|---|---|
|
Canada |
3.5% + CAD 1.00 |
|
Hong Kong |
3.8% + HKD 5.00 |
|
Ireland |
1.99% + €0.50 |
|
New Zealand |
3.5% + NZD 1.00 |
|
Singapore |
4% + SGD 1.00 |
|
United Kingdom (UK) |
1.99% + £1.00 |
|
United States (USA) |
3.5% + USD 1.00 |
Example: The patient's appointment costs $100 and your processing fee rate is 1.5% + $1.
|
Charged to |
How processing fee is calculated |
Calculation |
|---|---|---|
|
Practice |
The amount paid to you is $100 minus the processing fee. |
|
Updated