Send video consultation link to patients

Each patient has a unique appointment link to access their video consultations via Halaxy Telehealth or Coviu. You can send patients their appointment link in two ways: automatically or manually.


Video consultation links are visible only to the practitioner booked for the appointment. This is to ensure privacy and security.

Automatically send telehealth link through reminders

You can insert the link to the video consultation in your scheduled reminders via dynamic terms. To do this follow the steps below.

  1. Click Settings > Reminders.

  2. For the group or practitioner settings you want to edit, under the Preferences section, ensure you have enabled reminders. (If not, click Edit and tick the checkboxes for reminders you want to send to patients.)

  3. Under the Templates section, under Video Consultation, select a reminder template you want to edit.

  4. Insert the video link as a dynamic term in the template editor:

    • SMS: Position the cursor to where you want to insert the link, then click + Video Consult Link.

    • Email: Position the cursor to where you want to insert the link, then click Dynamic Terms and select Video Consult Link.

  5. Click Save. Do the same for other Video Consultation reminder templates, if needed.

The link to the appointment is now included in your scheduled reminders.

Manually send telehealth link anytime

If you want to email the video consultation link to your patient at any time, follow the steps below.

  1. Open the appointment.

  2. Under Patient Details, click the Icon-Send.svg paper plane icon.

  3. In the pop-up, select the Email or SMS tab, then configure your message details.

  4. Click Send.

Find the patient's telehealth appointment link

If you just need to get the URL to the patient’s telehealth appointment, follow the steps below.

  1. Open the appointment.

  2. Next to the patient's name, click the Icon-Video.svg video icon.

  3. In the pop-up, you find the video appointment link, which you can copy and send.



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