When you process payments in Halaxy with Auto Payments, a processing fee applies to each transaction. Your practice covers this fee, and you choose how you pay it to Halaxy: deducted from your deposited payments, or charged to your practice credit card.
Processing fee settings can be configured for a practice group, location, or individual practitioner, giving you added flexibility and control over your payments.
Passing processing fees ends from 1 October 2026
Following the Reserve Bank of Australia's changes to card payments, surcharging card payments are no longer permitted from 1 October 2026. Halaxy has removed the setting to pass processing fees on to patients. It is your responsibility to review your payment settings, whether to absorb the fee or adjusting your rates, and to notify your patients of any changes you make.
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Click Settings > Payments.
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Under the Deposits section, click the
pencil icon for the group, location or practitioner you wish to change settings for.
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Under Processing Fee Settings, configure the following:
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For Remittance method, select how you want to pay processing fees to Halaxy:
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Deduct from payments: Processing fees are automatically deducted before the payment reaches your bank account.
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Charge to credit card: Processing fees are charged separately to your nominated credit card as an expense, then you receive the full payment amount in your bank account.
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Click Save.
Updated