When a patient replies to both an SMS reminder and a one-off SMS in close intervals, the reminder reply does not register as such and is recorded in the patient's message history as a regular inbound message. For your tracking purposes, SMS messages from patients can be linked to reminders as responses.
An example of a reminder response that was not linked to an SMS reminder
Caution
Linking an SMS to a reminder cannot be undone. Always make sure you are linking the correct messages.
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Open the patient profile.
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Under the Contact Details section, click the
speech bubbles icon to open the message history.
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Click the SMS tab.
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Locate the patient's unregistered reminder reply. In the top right of the message, click the
link icon.
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Click the reminder from your practice that you want to link the message.
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Next to the patient's reply, click the
tick icon to confirm the link.
The patient's response is now linked to the reminder.
Updated