You may have patients that share the same mobile phone number, such as family members or couples. If one of them sends you a text message, Halaxy does not register who is sending the message because the sending mobile number is shared between multiple profiles.
To register a sender for the message, you can manually assign the SMS to a patient profile.
Caution
Linking an SMS message to a patient cannot be undone. Once a message is linked, you can no longer reassign it to another patient.
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In the topbar, click the
speech bubble icon to view your message notification. (If you have already archived the notification, you can open the notification in Settings > Notifications, then click the All Notifications tab.)
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Under the message, click Link to SMS.
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In the pop-up, enter the name of the patient to assign this SMS.
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Click Save.
The patient is now registered as the sender of the SMS. The SMS is also recorded in the patient's message history.
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