If you are experiencing issues with online bookings, you can troubleshoot these issues yourself by checking these frequently asked questions. If your issue is still not resolved, you can contact Halaxy for assistance.
Click the question to view the answer.
Whenever you have a new booking, you receive a message in your Halaxy notifications. Click the bell icon at the top of the screen to see your notifications.
There may be gaps in your online bookings due to your online bookings preferences. If you want to make sure there are as few gaps as possible, make sure that you have "Dynamic" selected for Appointment Scheduling (this will allow appointments to be made in open slots in your schedule, as opposed to fixed time slots only).
To enable dynamic appointment scheduling:
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Click Personal > Locations.
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In the Hours, Profile and Book Preferences section, click the Expand (+) icon next to the name of the practitioner whose preferences you are changing.
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Click the Edit icon to the right of "Online Bookings and Profile Preferences".
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Under Appointment Scheduling, select Dynamic.
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Click Submit.
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Click Personal > Locations.
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In the Hours, Profile and Book Preferences section, click the Expand (+) icon next to the name of the practitioner whose settings you are changing.
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Click the Edit icon next to "Online Bookings and Profile Preferences".
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For Appointment Lead Time, click the "Time-specific" radio button and enter the required number of hours (for example, if you don't want patient's making appointments within 24 hours of the appointment time, enter 24).
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Click Save.
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