By default, Halaxy sends your emails, such as invoices and appointment reminders, from noreply@halaxy.com on your behalf. If your practice has an email address with a custom domain name (e.g. alex.garcia@garciahealth.com), you can verify the domain in Halaxy so your emails are sent from your own address instead. This makes your emails look more professional and shows email services that you're a legitimate sender, so your emails are more likely to reach your patients.
To verify your domain, you add a few DNS records in your domain host account (e.g. GoDaddy). These records, including DKIM and DMARC records, authenticate your domain name and any email addresses using it to send emails through Halaxy.
If you need help with DNS records, contact your website administrator or your domain host's support team.
Note
To send Halaxy emails from your own email address, you must use an email address with a custom domain name. You can't do this for public domain names such as Gmail, Yahoo, Outlook, Live or Protonmail.
Email services such as Google, Yahoo, and Outlook check that emails come from an authenticated domain. If your custom domain doesn't have the DKIM and DMARC records these services require, they can reject your emails, so some patients may not receive them.
Verifying your domain in Halaxy adds the records Halaxy needs to send emails from your domain. Until your domain is verified, you can send your Halaxy emails from noreply@halaxy.com. See: Set email sender preferences
You only need to verify each custom domain name in your practice once.
Important
If your domain was verified before 14 February 2024, its status may show as Verified (Legacy). Re-verify your domain so it meets the current email authentication requirements of Google, Yahoo and Microsoft. All you need to do is follow the steps in Add your domain's DNS records below.
To add your domain's DNS records:
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Click Settings > General.
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Under Email Settings, click the
cogwheel icon.
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This page lists every domain name used for contact email addresses in your practice group. Under the domain name you want to verify, Verify your domain lists the DNS records to add in your domain host account.
Example of DNS records for a domain name. Your email settings show the DNS records for your domain.
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In another browser window, log in to your domain host account (e.g. GoDaddy) and go to where you edit DNS records. Depending on your domain host, this may be under cPanel, Zone Editor, Zone File Settings, Manage Domains or DNS Manager.
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Add the CNAME and TXT records listed in Halaxy in step 3, then save all the records.
Note: Some domain hosts require a semicolon at the end of the DMARC TXT record, e.g. v=DMARC1; p=none;
Example of adding the required DNS records to the domain you want to verify
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In Halaxy, click Verify. When verification is successful, the first step is labelled Verified. If the status doesn't change straight away, wait a few minutes, then click Verify again.
Tip
If the status still doesn't change, check the DNS records you added for typos.
Next, confirm that you own an email address that uses the domain name:
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Under Confirm domain ownership, next to your email address, click Send Confirmation Email. The email contains a link that you copy and paste into Halaxy.
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Open the email, right-click Verify Your Domain, then click Copy link address.
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In Halaxy, paste the link, then click Confirm.
When verification is complete, you receive an email within 24 to 48 hours confirming that your domain name is verified.
You can then set your custom email address as the sender for your Halaxy emails. This applies to every contact email address in your group that uses the same domain name.
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