Verify your domain for sending email

By default, if you use Halaxy for communication emails from your own specified address, Halaxy sends the email "from Halaxy on behalf of" your email address.

If you own a private domain name and know how to edit your DNS records, you can authenticate your domain with Halaxy's Mailchimp account. With a verified domain, your emails display as sent directly from your email address instead of "from Halaxy on behalf of" your address. This improves the appearance of your emails and verifies you as a legitimate sender, increasing the chance for your emails to reach your intended recipients.

To verify your domain, you need to create a TXT record in your domain's DNS records. You may need to ask your website administrator or domain provider how to do this.


You cannot do this for public domain names such as or

Set up your custom domain for emails

To verify your custom domain, follow the steps below.

  1. Click Settings > General.

  2. Under the Email Settings section, click the Icon-Settings.svg cogwheel icon.

  3. The Manage Email page appears. Based on your group's email addresses entered into Halaxy, you will see a list of domains. Note down the DKIM and SPF information shown for the domain you want to verify. This information will be used to create a TXT record in your domain's DNS settings.

  4. Go to your domain provider and find where to edit DNS records. Depending on your domain provider, this may be located under cPanel, Zone Editor, Zone File Settings, Manage Domains, DNS Manager or something similar.

    The cPanel editor, with a section titled Zone Editor
  5. In your domain's DNS records, add a TXT record using the information shown in Halaxy in Step 2.

    A sample domain is listed with DKIM and SPF keys
  6. In Halaxy, click Verify. If verification is successful, the status in the top right of the domain card changes to Verified. If the status does not change, allow 24 to 48 hours for the DNS changes to take effect, then try again.

  7. When your domain is verified, the next step is to confirm that you own an email address at the domain. Next to your email address, click the Icon-Mail.svg Email icon to send a verification email. This email contains a link that you must paste into Halaxy.

    You only need to do this for one email address to verify all email addresses at this domain.

    The email icon is highlighted under "Ownership Confirmation"
  8. Open the email and copy the verification link within the email, then paste it into Halaxy. (Note: You do not need to actually click the link.) Once verified, the Status column will change to Verified.

When both your domain name and domain ownership are confirmed, all emails you send using any specified email addresses with this domain name will appear as coming directly from that address instead of "from Halaxy on behalf of" your email address.


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