You can always reset your password if you forget it or change it for security purposes.
Note
Halaxy staff cannot retrieve your password and will never ask you for your password.
If you forgot your password, you can reset it from the login page.
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Go to the Halaxy login page.
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Click Forgot my password.
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Enter your login email address then click Reset.
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Check your email for instructions on resetting your password.
You can change your password in the Users page. Practice owners and receptionists with full clinical access set the initial passwords of newly added users. The new users can then change their passwords after logging in.
To do this, follow the steps below.
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On the sidebar, click Settings > Users.
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Next to your name, click the
lock and arrow icon.
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Enter your current password and new password.
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Click Save.
Note
If you have Full Access, you can also change another user’s password. However, if a user is a member of other practice groups, only they can update their own password.
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