View patient responses to SMS reminders

If you enabled two-way reminders for your practice, patients can respond to SMS reminders to confirm or cancel their appointments.

Note

To enable two-way SMS messaging, you must subscribe for a dedicated phone number.

View a patient's response to an appointment reminder

  1. From the calendar, open the appointment.

  2. In the Appointment Information panel, click the Icon-Bell.svg Reminders icon.

    Reminders-Send-Individual-01.png
  3. Next to the sent SMS reminder, hover your mouse over the Icon-Magnifying-Glass.svg Preview icon. The patient’s response appears in a preview.

Guide to two-way responses

If an appointment has two-way SMS reminders, the patient’s response updates the appointment status in your calendar.

Appointments with two-way reminders have their timeslots colour-coded according to the following:

Colour

Appointment Status

Red

Reminder-Colour-04.png

Rejected

The patient sent a negative response (N or No).

Amber

Reminder-Colour-03.png

Check Response or Pending

The patient sent an ambiguous response that was neither Y / Yes or N / No. Check the patient's response.

Yellow

Reminder-Colour-01.png

Booked

An SMS reminder has been sent, but no reply has been received yet.

Green

Reminder-Colour-02.png

Confirmed or Attended

The patient sent an affirmative response (Y or Yes).

Note

You can also manually change the appointment status on the calendar.

Updated

Was this article helpful?