Switch from one-way to two-way SMS reminders

If you want patients to respond to reminders, such as to confirm or cancel their attendance, you need to enable two-way responses for SMS reminders.

Switch to two-way reminders

  1. Click Settings > Reminders.

  2. Under the Preferences section, next to the group or practitioner name, click Edit.

    Reminders-Switch-2way-01.png
  3. Tick the checkbox for Two-way responses.

    Reminders-Switch-2way-02.png
  4. At the bottom of the pop-up, tick the checkbox if you want to disable reminders to all future-dated appointments, including those you have already scheduled

    Reminders-Disable-02.png
  5. Click Save.

Tip

If your patients aren’t responding, give them a prompt! Edit your SMS reminder template for pre-appointment reminders to include instructions such as "Reply YES to confirm or call to reschedule."

Updated

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