Subscribe for an SMS custom name

Who can do this?

When you send one-way SMS reminders to your patients, your default sender name appears as Halaxy. If you want to display your practice name or a practitioner's name instead, you can set an SMS custom name. This helps recipients identify your practice and improves appointment attendance rates.

SMS custom name requires a monthly subscription and costs 50 credits per month. You can cancel your subscription any time.


Practitioners who want to have their own custom SMS name subscription (different from the practice group) must have their own individual Halaxy credit settings.


Your SMS custom name is free if you reach the Silver, Gold or Platinum payment bands and remain within these bands.


Custom names are required to be registered to businesses to help curb fraudulent activity over SMS messaging. To get approved, your chosen SMS custom name should be aligned with your registered business name. For example, this can be an acronym, contraction or trade name.

To purchase a subscription, you must:

  • Register your SMS custom name

  • Upload a copy of your ASIC Business Summary (which you can download from ASIC Register website)

Please allow 1 to 2 days to process and approve your registration.

You are not charged until your registration is approved and your subscription is activated.


Starting 24 June 2023, all pre-existing subscribers without registered SMS custom names default back to Halaxy as their sender name.

Register your SMS custom name

  1. Click Settings > Reminders.

  2. Under the practice group setting or practitioner setting, for Custom Name, click Buy Name.

  3. In the pop-up, follow the registration process.

    • 1 - Overview: Click Next.

    • 2 - Registration: Enter the SMS Custom Name you want to register. Select your practice location and a user from your practice as the registrant. If you have multiple locations, you can select one location to register for your group. Click Next.

    • 3 - Documents: Click Add File and upload your ASIC Business Summary. When your file is uploaded, click Next.

    • 4 - Review: Review your information and ensure your information is correct.

  4. Click Submit.

Your SMS Custom Name has been submitted for registration and now has a status of Pending. Please allow 1 to 2 days for approval.


After your registration is approved, your subscription begins and its status changes to Active.

To view your registration status and history, click the Icon-History-2.svg history icon.


If you need to change your SMS custom name, you must first cancel your current subscription and begin a new registration process.

Cancel your SMS custom name subscription

  1. Click Settings > Reminders.

  2. Next to Custom Name, click the Icon-Edit.svg edit icon.

  3. In the Edit Subscription Settings pop-up, select one:

    • Cancel on expiry: End your subscription at the end of the current subscription month.

    • Cancel now: End your subscription immediately.

  4. Click Save.

Your subscription cancels according to your specifications. You can reactivate your subscription at any time.


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