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Halaxy Telehealth for phone consultations

Who can do this?

Halaxy Telehealth offers phone calls to contact both patients and professional contacts, without needing a physical phone or landline. Your call history logs are automatically saved for your records.

To use Halaxy Telehealth for phone calls, you must first be subscribed to a dedicated phone number, which is also used for SMS reminders.

Halaxy Telehealth phone consultations cost 1 credit per minute per patient (on top of your monthly subscription for a dedicated number). Your dedicated phone number is free if you reach the Silver, Gold or Platinum payment bands and remain within these bands.

Note

Halaxy Telehealth supports only outbound calls.

Create a Halaxy Telehealth phone appointment

  1. From the calendar, create an appointment.

  2. Enter your required details. For Location, select Phone consultation.

    Telehealth-Halaxy-Phone-01.png

  3. Click Save.

Note

Scheduled reminders for Halaxy Telehealth appointments use the Phone Consultation reminder templates.

Call a patient or contact with Halaxy Telehealth

  • Clinical calls

    For Halaxy Telehealth consultations via phone calls, the call must be started from the appointment note.

    1. Open the appointment.

    2. Click on Notes to navigate to the appointment note.

      Telehealth-Halaxy-Phone-04.png

    3. Next to Location, click on the Icon-Phone.svg phone icon.

      Telehealth-Halaxy-Phone-05.png

    4. In the pop-up, you can view information relating to the call. (If you are an administrator or have access to multiple dedicated numbers, select which phone number to use.)

    5. Click the phone button to begin the session.

      Tip

      Tick Transcribe phone call before starting your call to create a transcription of your conversation. At the end of the call, the transcription is saved under the patient's appointment note, where you can generate an AI summary!

      When connected, you can find button controls to put the recipient on hold, mute your microphone and end the call.

    6. When you're finished, click the Icon-Disconnect.svg red phone icon to end your call.

  • Admin calls

    Any other phone calls that are started from the calendar or patient profile are considered admin calls.

    1. Open the patient profile or contact profile.

    2. Open the calendar appointment or the patient profile.

    3. Next to the patient's phone number, click the Icon-Phone.svg phone icon.

      Telehealth-Halaxy-Phone-03.png

    4. Click the phone button to begin the call.

      Tip

      Tick Transcribe phone call before starting your call to create a transcription of your conversation. At the end of the call, the transcription is saved in the contact history, where you can generate an AI summary!

      When connected, you can find button controls to put the recipient on hold, mute your microphone and end the call.

    5. When you're finished, click the Icon-Disconnect.svg red phone icon to end your call.

View call history logs

Halaxy Telehealth records call history logs for your practice group, either from the contact history or through a more detailed phone report.

  • Contact history

    Telehealth-Halaxy-Phone-06.png

    1. Open the patient profile.

    2. Under the Contact Details section, click the Icon-Bubbles.svg speech bubbles icon to open the message history.

      Message-History-03-AU.png

    3. In the pop-up, click the Phone Calls tab. A list of all phone calls made to the patient will be listed here, including clinical calls and admin calls.

    Tip

    If you have enabled transcription during your admin calls with this patient, you will be able to find the transcription from here, allowing you to generate an AI summary!

  • Phone report

    A phone communication report, with a list of phone calls displayed.

    Alternatively, a phone report can be created to generate a detailed breakdown of your phone calls.

    Details in phone report include:

    • Practitioner calling (or practitioner the call was made on behalf of)

    • Call recipient

    • Call status

    • Call duration

    • Credit usage of call

    You can access call history logs by running a phone communication report. To do this, follow the steps below.

    1. Click Reports > Communication.

    2. On the top right, click New Report.

    3. For Report Type, select Phone.

    4. (Optional) Set any other filters as needed.

    5. Click Run.

Updated

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