Who can do this?
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All users and access levels
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Requires Halaxy credits and a dedicated phone number
Halaxy Telehealth offers phone calls to contact both patients and professional contacts, without needing a physical phone or landline. Your call history logs are automatically saved for your records.
To use Halaxy Telehealth for phone calls, you must first be subscribed to a dedicated phone number, which is also used for SMS reminders.
Halaxy Telehealth phone consultations cost 1 credit per minute per patient (on top of your monthly subscription for a dedicated number). Your dedicated phone number is free if you reach the Silver, Gold or Platinum payment bands and remain within these bands.
Note
Halaxy Telehealth supports only outbound calls.
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From the calendar, create an appointment.
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Enter your required details. For Location, select Phone consultation.
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Click Save.
Note
Scheduled reminders for Halaxy Telehealth appointments use the Phone Consultation reminder templates.
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Call for a scheduled appointment
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Open the appointment.
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In the Appointment Information panel, click the
phone icon.
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In the pop-up, you can view information relating to the call. (If you are an administrator or have access to multiple dedicated numbers, select which phone number to use.)
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Click the phone icon button to begin the session.
When connected, you can find button controls to put the recipient on hold, mute your microphone and end the call.
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Call manually at any time
Halaxy Telehealth records call history logs for your practice group. Details in call logs include:
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Practitioner calling (or practitioner the call was made on behalf of)
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Call recipient
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Call status
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Call duration
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Credit usage of call
You can access call history logs by running a phone communication report. To do this, follow the steps below.
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Click Reports > Communication.
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On the top right, click New Report.
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For Report Type, select Phone.
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(Optional) Set any other filters as needed.
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Click Run.
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