Who can do this?
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All users and access levels
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Requires Halaxy credits and a dedicated phone number
Halaxy Telehealth offers phone calls to contact both patients and professional contacts, without needing a physical phone or landline. Your call history logs are automatically saved for your records.
To use Halaxy Telehealth for phone calls, you must first be subscribed to a dedicated phone number, which is also used for SMS reminders.
Halaxy Telehealth phone consultations cost 1 credit per minute (on top of your monthly subscription for a dedicated number). Your dedicated phone number is free if you reach the Silver, Gold or Platinum payment bands and remain within these bands.
Note
Halaxy Telehealth supports only outbound calls.
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From the calendar, create an appointment.
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Enter your required details. For Location, select Phone consultation.
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Click Save.
Note
Scheduled reminders for Halaxy Telehealth appointments use the Phone Consultation reminder templates.
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Open the appointment.
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In the Appointment Information panel, click the
Call icon.
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In the pop-up, you can view information relating to the call. (If you are an administrator or have access to multiple dedicated numbers, select which phone number to use.)
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Click the phone icon button to begin the session.
Once connected, you can find button controls to put the recipient on hold, mute your microphone and end the call.

Halaxy Telehealth records call history logs for your practice group. Details in call logs include:
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Practitioner calling (or practitioner the call was made on behalf of)
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Call recipient
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Call status
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Call duration
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Credit usage of call
You can access call history logs by running a phone communication report. To do this, follow the steps below.
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Click Reports > Communication.
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On the top right, click New Report.
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For Report Type, select Phone.
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(Optional) Enter any other filters you need.
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Click Run.
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