Who can do this?
Practitioners only (eligible professions)
Patients can now request prescription repeats through their Halaxy patient portal, without needing to visit or call practitioners to top up their regular medication. As practitioner, you can approve, decline, or ask for more information for the request, optimising your time.
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When a patient requests a repeat, you receive a notification in Halaxy. From the notification, click View to go straight to the prescription.
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Click the Repeat requested link to view the request.
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In the pop-up, the request appears with details and your message exchange with your patient. To request more information from your patient, enter your message in the message box, then click Send.
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When you are ready to decide:
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To approve the repeat request, select Approve, then click Approve Request.
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To decline the repeat request, select Decline, then click Decline Request.
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When you approve a repeat request, the prescription is automatically duplicated as a new prescription.
If you want payment details on file before you review a repeat request, you can require patients to have a saved payment method shared with your practice. This helps reduce the time you spend chasing payment after a repeat is approved.
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Go to Settings > General.
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Under Template settings, next to Prescription settings, click the pencil icon.
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Tick the Require a saved credit card for repeat prescription requests checkbox.
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Click Save.
With this setting turned on, patients cannot request a repeat prescription until they have shared a payment method with your practice.
Note
The card requirement only applies to a patient's first request for a prescription. If you turn on the setting after a patient has already sent a repeat request, they can still reply to your messages and send further requests for that prescription.
Updated