You cannot delete a fee if there is a claim history connected to it, for audit purposes. If you do need to remove a fee with claim history from an invoice, you can opt to void the fee instead, which hides the fee from the invoice and removes it from your patient’s balance.
Voiding a fee is also a good way to retain a record of an invoice (such as for cancelled appointments) without it affecting your Unpaid Invoices report or your account reconciliation.
Voiding a fee is different from deleting it or writing it off.
Voided fees are:
Hidden from an invoice
Not included in the invoice total amount
Not included in the Unpaid Invoices report
Not included in the patient’s outstanding fee balance
Tracked separately from written-off fees and invoices
Recorded only in the invoice settings
Can be unvoided