View claim history

Every invoice with a submitted claim has a claim history recorded, which includes:

  • The date and time of the claim submission

  • The type of claim

  • The status of the claim

  • A response code (if applicable).

View claim history on an invoice

  1. Open the invoice with the submitted claim.

  2. Under the Payments section, click the status of the claim transaction.

    Claim-History-01.png
  3. The online claim history appears in the pop-up.

    Claim-History-02.png

Updated

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