Halaxy has an integrated Online Patient Verification (OPV) or Online Veteran Verification (OVV) process that allows practitioners to verify details with Medicare or DVA - all within the Halaxy platform.
OPV or OVV is performed for any of the following purposes:
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Before processing your first Medicare or DVA claim for a new practice location (required, performed only once)
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Before processing a Medicare or DVA claim for a new patient to ensure their claiming information is correct (optional)
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To verify a Medicare Location ID before requesting access to eRx for e-scripts (required, performed only once)
You can verify the patient's Medicare or DVA card details automatically or manually.
Tip
Run a patient report to generate a quick list of patients and their Medicare or DVA verification status.
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Click Settings > General.
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Under the Patient Settings section, next to Claim verification, click the
pencil icon.
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In the pop-up, for Medicare/DVA Verification, select one of the automatic options:
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Automatic for new claims: Automatically verify newly created Medicare or DVA details in the last 24 hours.
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Automatic daily: Automatically verify Medicare/DVA details for upcoming appointments of each day.
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Click Save.
Tip
Keep all your patient's details up-to-date! Automatic claim verification also includes validating your patient's Individual Healthcare Identifier (IHI).
Note
If you have System Messages notifications enabled, you receive a notification if a patient's verification has failed.
The OPV or OVV can be done in any of these three areas:
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Patient profile (Funding)
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Go to the patient's profile and click the Funding tab.
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Under the Claims and Referrals section, click the relevant funding body (Medicare or DVA) to expand it.
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Click the
minus circle icon next to the card number for the patient.
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When the patient's details are verified, the icon changes to a
plus circle icon.
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Invoice
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Open any invoice relating to the patient.
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Click the
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When the patient's details are verified, the icon changes to a
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Appointment
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Open any appointment for the patient.
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Click the
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When the patient's details are verified, the icon changes to a
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Go to any of the areas to view a patient's Medicare or DVA details: patient profile, invoice or appointment.
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Click the
clock with arrow icon next to the patient's card number.
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A pop-up appears with the verification history of the patient's card details.
Note
The clock with arrow icon only appears when the patient's Medicare or DVA details have already been verified.
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