Halaxy Telehealth (In-built video and phone consultations)


Halaxy Telehealth is Halaxy's in-built video and phone consultation tool. With Halaxy Telehealth, you can provide secure and affordable video and phone consultations right from your Halaxy calendar.

There's no need to sign up to an additional service or visit another website for Halaxy Telehealth video consultations. Simply create appointments as usual, then set the appointment Location to "Halaxy Telehealth". That's all there is to it!

To use Halaxy Telehealth, you will need a camera and/or microphone. Please see these links for camera and microphone troubleshooting assistance.

Please click below to see a video on Halaxy Telehealth:

Halaxy Telehealth video consultations

Halaxy Telehealth video consultations cost 2 credits per 15-minute block per patient. You do not need to sign up or register for any additional service to use Halaxy Telehealth video consultations.

To create a Halaxy Telehealth appointment, simply add a patient to an appointment and then set the Location of the appointment to "Halaxy Telehealth" in the Appointment Information panel:


You can add up to three patients to a Halaxy Telehealth video consultation.

Each patient has a unique link to join the session. The email and SMS reminders for the appointment use your telehealth reminder templates, which automatically contain the link wherever you place the dynamic term [Video Consult Link]. If the patient made the appointment via online booking, the appointment confirmation screen will also have a link to the online session. You can also manually email the link from the Appointment Information panel.

After saving the appointment, you can access the waiting room for the video session by clicking Halaxy Telehealth in the Appointment Information panel:


The video session begins once the practitioner clicks Join in the waiting room screen. Please note that the Join button will not appear until it is nearly time for the appointment to start:

Halaxy Telehealth waiting room screen for a patient as viewed on a mobile phone


Halaxy Telehealth video sessions cost 2 credits per 15-minute block per patient, starting from when you click Join. Please ensure you click the Disconnect button to end your session so that you do not use more time than intended. Credits are deducted at the end of the session. An estimated credit cost will be displayed before you begin.


If any party disconnects due to a poor connection, they can rejoin the session using the same link as long as they do not click the Disconnect button to end the session.

Halaxy Telehealth phone calls and consultations


Halaxy Telehealth phone consultations are not yet available. Phone consultations will become available in the coming weeks. Please see our website or this article at a later date for pricing information.

Halaxy Telehealth phone calls can be used to contact both patients as well as professional contacts, with call logs automatically saved for your records. You do not need a physical phone or landline. Only outbound calls are supported.

To make Halaxy Telehealth phone calls, you must subscribe for a dedicated number. This number will be used for your phone calls as well as your SMS reminders. If you do not have a dedicated number, the icon to make phone calls will not appear.

Once the call is complete, call records (such as date, time and duration) are automatically recorded in a phone communication report.

Making a call

To make a standalone Halaxy Telehealth phone call, simply click the Call icon next to patient or professional contact's phone number on their profile or in the search bar:


To make a Halaxy Telehealth phone consultation with an associated appointment and clinical notes, create an appointment as usual, then set the appointment Location to "Phone Consultation". You will be able to call the patient by clicking the Call icon in the Appointment Information panel:


After you click the Call icon, a pop-up will appear that displays call information. If you are an Administrator or have access to multiple dedicated phone numbers, you can select which phone number to call from. Click the Call button to call. Once connected, you can use the buttons to put the recipient on hold, mute your microphone or disconnect the call:


Image: Making a phone call from a patient profile in Halaxy (expand image)

Phone communication report

Any calls you make via Halaxy Telehealth are recorded in the phone communication report. This report records the recipient, the connection status, the practitioner the call was made on behalf of, the start and end times of each call, and the credit usage of each call.


To run a phone communication report:

  1. Click Reports > Communication.

  2. Click New Report at the top-right of the page.

  3. In the Report Type field, select Phone.

  4. (Optional) Set any other filters as desired.

  5. Click Run.

Allowing your browser to use your camera and microphone

To use Halaxy Telehealth, your browser must have access to your camera and/or microphone. Your browser will usually ask you whether you want to allow access when you join the session. However, if you or your patients are having trouble, please see the following articles on how to allow a camera and microphone in various browsers:

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