There are ways to cancel a Medicare, bulk bill or DVA rebate but only patient-paid rebates can be cancelled on Halaxy.
For more assistance on this, please contact Medicare at 132 150.
Medicare claims submitted for patient rebate processing can only be cancelled on Halaxy before 9:00 PM on the same day you processed it. If you need to cancel past that time, you must contact Medicare at 132 150.
After the rebate is cancelled, the Delete button changes to a Resubmit button so you can resubmit the claim if needed. You can also view the Medicare claim history.
If you have called Medicare to update the status of the claim and want to reflect the change in Halaxy, you may also need to manually reset a claim.
Note
You can only cancel a rebate once its status is Completed. If the status shows as Submitted, the claim has not yet been processed and it cannot be cancelled online. You must either wait for it to be processed or contact Medicare directly. You may need to manually reset the claim after obtaining advice from Medicare.
Medicare does not offer an online method of cancelling bulk bill and DVA rebates.
If you need to cancel a bulk bill or DVA rebate on the same day you processed it, call Medicare at 132 150.
If you have already processed a Medicare, bulk bill or DVA rebate but need to change the fee to another funding body that is not Medicare or DVA, you can simply void the fee. This keeps a record of the Medicare or DVA fee for audit purposes but removes it from the physical copy of the invoice.
After voiding the fee, you can then add the new fee to the invoice.
To void a fee, see our related article: Void or unvoid a fee from an invoice
Updated