The best way to confirm that payments have been transferred to you bank account is to run an Auto Payments report.
Processed payments are typically transferred to your bank account the next business day (when processed before 9:00 pm AEST).
See related article: Reconcile payments in your bank account
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Open the invoice.
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Under the Payments section, click the Successful link for the completed payment.
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In the Payment History pop-up, the following details are displayed:
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Date and time of the transfer
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Bank account details
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Transfer amount and transaction charges
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Receipt number
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Status and reason why payments were successful or unsuccessful
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Click Reports > Finance.
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On the top right, click New Report.
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Configure the following filters:
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Report Type: Select Auto Payments.
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Payment Date: Enter the date range to narrow your search. (Example: If you want to confirm payments for yesterday, enter yesterday's date for both the From and Until fields.)
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Practitioner (optional): Select your name if you only want to confirm your own payments.
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Patient (optional): Select a specific patient to show only their payments.
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Payment Method (optional): Select the payment method you want to view.
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Show Totals: Select how the report shows the totals of the payments.
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Show Details Lines Only (Default): Displays the breakdown of individual transaction lines.
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Show Column Totals: Groups the transactions per receipt and displays the totals for each.
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Show Single Line per Receipt: Condenses the view to display a single, consolidated line per receipt.
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Click Run.
All payments processed during the date range are displayed in the results, including the payment status, transfer date, amount transferred and transaction fees.
Click the invoice number to go to the individual invoice details, and click on the date to see the payments processing expenses for that day in your Expenses list.
Payment status codes (also called response codes) are provided directly from banks to inform you whether a payment has successfully gone through, and if not, why the payment has not gone through.
|
Code |
Bank Description |
Details |
|---|---|---|
|
00 |
Successful payment |
Processed payments typically reach your bank account the next business day (when processed before 9:00 pm AEST) |
|
01, 04, 05 |
Refer to card issuer |
There is a problem with the account (e.g. there may be a hold on the account). Process it again or contact the patient to clarify that they have sufficient funds to pay the fee. |
|
51 |
Insufficient funds |
Contact patient and update their card details on their profile or obtain payment from the patient using alternative means |
|
54 |
Expired card |
Contact patient and update their card details on their profile or obtain payment from the patient using alternative means |
|
101 |
Invalid card number |
Check the patient's card number and enter the correct card number |
If the payment has not gone through, contact the patient directly as they can add funds to their credit card or discuss the issue with their bank (which is not something that Halaxy or you can do).
Updated