As a healthcare practice, communicating with patients is essential for helping them stay on top of their appointments and keeping them updated on their health. These may include SMS reminders, invoice emails, clinic announcements, notifications about results, and many others.

While communication is a part of patient care, it's also important to let patients to decide what type of communication they want to receive from you. This ensures all messages your patients receive are those with their consent and permission.

Record patient consent to communication

You can request your patient's consent to receive communication from your practice by adding an easy consent form in the patient intake form. Here is an example for an SMS consent form.

1. When you create or edit a patient intake form, in a new section, create a new section for SMS communication preferences. This puts the consent form in its own page of the intake form.
2. Give your section a heading and (optional) description.
3. Click Add Question and type I want to receive these SMS messages, then click the dropdown to add it as a new question.
4. Configure your question:
   
   

   • Answer Type: Select Multiple choice.

   • Display Type: Select Checkboxes.

   • Click Add answer option to add your SMS message types.

5. Click Save, then save your intake form template.

When you send your intake form to patients, they can select which SMS messages they want to receive from your practice.

Customise patient communication preferences

When you receive your patient's SMS preferences, you can then customise their individual preferences on their profile.

1. Open the patient profile.
2. Under Communication & Reminders, beside Communication Preferences or Reminders, click the edit icon.
   
3. Select the preferences according to the patient's response in their intake form.
4. Click Save.

Updated 03 April 2024 04:31