Online Bookings

Enabled: This practitioner takes online bookings at this location.

Disabled: This practitioner appears in the location’s directory listing but does not take online bookings

Notifications

Email: Tick checkbox to receive an email notification whenever a patient makes an online booking. Online booking emails are sent to your contact email address. Related article: Set email sender preferences

SMS: Tick checkbox to receive an SMS notification whenever a patient makes an online booking.

If you do not wish to receive any notifications for online bookings, leave both checkboxes unticked.

Patients

Anyone: Allow all new and existing patients to book with this practitioner.

Existing patients (Group): Allow only people on your Patient List to make an online booking. New patients are unable to make online bookings and are informed to contact your practice to book an appointment.

Existing patients (Group - Current): Allow only people on your Patient List with a Current status to make an online booking. New patients are unable to make online bookings and are informed to contact your practice to book an appointment.

Existing patients (Practitioner): Allow only people on your Patient List who have previously seen this practitioner

Note: Existing patients are verified by the name and phone number recorded in their patient profile and also receive a SMS verification code at the time of booking.

Alert for new patients

A short message for new patients who want to book at your practice.

(For example, if you only allow existing patients to book online, you may advise new patients to call your practice.)

Date of Birth

Select an option for requesting the patient's date of birth for online bookings.

Appointment Scheduling

Static: Available appointment times are listed as fixed regular time slots based on the selected fee's duration or default appointment duration.

Dynamic: Available appointment times automatically adjust according to availability in the practitioner's calendar.

Appointment Lead Time

None: Allow patients to book an appointment at any time before the appointment.

Specified: Allow patients to book an appointment only at the specified number of hours before the appointment time.

Appointment Selection

Time-specific: Allow patients to choose specific appointment times to book.

Request-based: Allow patients to choose a general time: morning, afternoon, or evening. Based on your operating hours, Halaxy detects an appropriate timeslot for the appointment and adds it to your calendar.

Note: If you select Request-based, it’s recommended to select Pending in the Appointment Status field so you can first confirm the appointment time yourself before a booking confirmation is sent to the patient.

Advance Booking Limit

The amount of time into the future that patients can make a booking in advance. For example: If you don't want patients to book more than 3 months in advance, set this to 3 months. If you set this to 0, patients can book an appointment at any date into the future.

Unavailability Label

The placeholder text to display in the calendar dates when online booking is unavailable. This is dependent on the practitioner's set hours.

Default Appointment Status

Select how you want the online appointment requests to appear in your calendar. If you select Pending or Waiting List, you will need to confirm the booking before the appointment is finalised.

Notification alerts for Pending or Waiting List appointments have a Confirm button that changes the appointment status to Booked and confirms the booking with the patient.

Default Appointment Duration

The automatically assigned duration for appointment fees that do not have a set duration.

+ Buffer Time

The amount of time between appointments during which another appointment cannot be made, which can be used for preparations or clean-ups. Buffer time also applies at the end of your last appointment of the day.

Note: Buffer time applies only to patient appointments. When creating personal appointments in the calendar, you must manually include buffer time.

Booking Notes

Important details that you may need the patient to read when making an online booking. Examples: “Please arrive 10 minutes before your appointment” or “No cash payments”.

You can include images, set formatting, and insert dynamic terms.

Require consent to Terms and Conditions

When ticked, patients are required to agree to your practice's terms of service (for example, being charged for non-attendance) to make an online booking. If you enable this, a text box appears for you to enter your Terms and Conditions.

Customise confirmation email

When ticked, more fields appear where you can customise the email that patients receive when they complete an online booking. Confirmation emails are sent to your contact email address. Related article: Set email sender preferences

You can include images, set formatting, and insert dynamic terms.