Electronic Payments Processing Fees (EU)

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Transaction costs for electronic payments are 1.99% + 0.50 Euro.

You can choose to pass these fees on to your patients, or to pay the fees yourself. If you are passing on the payment processing fee to your patient, they will see on their invoice the exact amount that is being charged to them. The fee is displayed in the Payments section on their invoice.

Allocating/passing on electronic payments processing fees

You can choose to pass electronic payments processing fees on to patients/organisations or pay the fees yourself. By default, you will be asked whether you wish to do this whenever you process a payment; however, you can change your settings at a group, clinic or individual practitioner level so that fees are always allocated or never allocated.

To change your default processing fee allocation settings:

  1. Click Settings > Payments.

  2. In the Deposits section, click the Edit (pencil) icon next to the group, clinic or individual practitioner you wish to change the settings for.

    PaymentSettings_DepositsEdit.png
  3. In the Fee Allocation section, choose one of the following options:

    • Never Assign: Electronic payments processing fees are always paid by the practice, with the fee subtracted from the invoice total when payments enter your bank account.

    • Optional: Whenever you manually process a payment, you will be asked whether to pass the fee on to the patient/organisation (for automatically scheduled payments, fees are assigned to the patient/organisation):

      PaymentSettings_FeeAllocationOptional.png
    • Always Assign: Electronic payments processing fees are always paid by the patient/organisation, with the fee denoted when the payee makes the payment.

  4. Click Save.

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