How do I cancel or recall an invoice I emailed accidentally?


Before invoices are sent, they are set to "Pending" status for a few minutes. This means you have a few minutes to cancel the email before it is actually sent. Once the status changes to Sent, it cannot be recalled.

Cancelling an invoice email before it is sent in Halaxy

Image: Cancelling an email before it is sent in Halaxy (expand image)

To cancel an invoice email:

  1. Navigate to the invoice.

  2. Click the Email (envelope) icon in the top-right.

  3. In the Email History section, click the Expand (+) icon and then click the X to cancel the email.

RESULT: A notification at the top of the screen confirms that the email has been cancelled. In the Email History, it invoice status will be shown as Cancelled.

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