As a parent, how do I access my child's patient portal?

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A patient portal user can create another patient portal account linked to their own. This allows you to set up an account for your child as required. You can then grant access from your child's account to your own account, allowing you to view and possibly edit their details.

if you do not already have a patient portal account, ask your practitioner to invite you to set up your patient portal. Once this is done, the parent can sign in to the patient portal and create a patient portal account for their child by following the steps below:

  1. Log into the patient portal by using the parent's unique email address and password.

  2. Click Profile > Accesses.

  3. In the section labelled "People Whose Patient Portal You Can Access", click Add User.

    PatientPortal_AccessAddUser.png
  4. The "Create a patient portal for someone" pop-up appears. Add the child's details and select the access level you require (View or Edit). Under "Create user" select Yes. You will need to enter an separate email address as a username.

    PatientPortal_CreateforOtherUserModal.png
  5. Click Submit.

  6. You have now created a patient portal account for your child. Now log out of your account and log back in using the child's unique email address and password.

  7. Click Profile > Accesses.

  8. In the section labelled "People Who Can Access Your Patient Portal", click the Edit (pencil) icon in the Actions column.

    PatientPortal_WhoCanAccess.png
  9. Change the status to Current, then click Submit.

    PatientPortal_EditAccess.png

RESULT: The parent will now be able to view both their own account and that of their child when they log into their own patient portal. All of the accounts that the parent has access to will be listed in a drop-down menu in the top-right of the page, as well as on the Access page. Click on the name of the relevant patient to view the full content of their patient portal.

PatientPortal_UserToggle.png
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