Can I customise the booking confirmation email for online bookings?

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You can customise the booking confirmation email in your Online Bookings Preferences by following the steps below:

  1. Click Personal > Locations.

  2. Click the Expand (+) icon next to the relevant practitioner at the location where you want to make changes.

  3. In the Online Bookings and Profile Preferences section, click the Edit (pencil) icon.

    The Edit icon is highlighted in the Online Bookings and Profile Preferences section for a user
  4. Tick the Customise confirmation email checkbox.

    In the Online Bookings Preferences, the "Customise confirmation email" checkbox is highlighted
  5. New fields will appear where you can edit the booking confirmation email subject line and body content. You can edit the content of the email to include images, formatting and dynamic terms.

    The text editor to enter custom booking confirmation email text is highlighted.

RESULT: When patients complete an online booking, they will receive your customised confirmation email.

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