You will need to contact Medicare directly on 1800 700 199 and ask for advice.
Once you submit a claim for processing In Halaxy, it is sent straight to Medicare for review and is out of Halaxy's hands. However, to avoid this happening in the future, you can update your patient's bank account details in Halaxy by following the steps below:
Go to the patient's profile and click the Funding tab.
Click the Edit (pencil) icon icon in the Bank Account section.
Update the patient's bank account details as required, then click Save.
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