Medicare does not offer an online method of cancelling bulk bill and DVA rebates.
If you are trying to cancel a bulk bill or DVA rebate on the same day that you processed it, call Medicare on 1800 700 199.
You can cancel patient-paid Medicare rebates through Halaxy only on the same day that you processed them before 9.00 p.m., and not after that time.
You cannot cancel rebates after the day that you processed them through Halaxy. You must contact Medicare on 1800 700 199 to discuss the situation with them.
To cancel a patient rebate on the same day, click Cancel Rebate at the bottom of the invoice, then select the reason for cancellation (e.g. incorrect item number or patient details) in the pop-up box. Click Yes that you are sure you would to cancel the rebate, and the rebate processing is cancelled.
You may need to reset the status of the invoice by clicking the Submitted link on the invoice and then the Cancel icon. Then click Reset. This will allow you to resubmit the claim.
You may also need to manually reset a claim if you have called Medicare to update the status of the claim and need Halaxy to reflect the updated status.
If you have processed a Medicare, bulk bill or DVA rebate but need to change the fee to another funding body (i.e. not Medicare or DVA), you can void the fee. This keeps a record of the Medicare/DVA fee for audit purposes but removes it from the physical copy of the invoice.
To void a fee, click the Delete (trash) icon next to the fee and then select Void. You can add the new fee by clicking Add Another Fee. You can access the previous Medicare or DVA fee by clicking the Settings icon at the top right of the screen, which is also where you can "unvoid" the Medicare/DVA fee.