Electronic Payments Processing Fees (Australia)


Transaction costs for electronic payments are comparable to bank EFTPOS terminal and transaction charges. Charges are as follows:

You can choose to pass these fees on to your patients, or to pay the fees yourself. If you are passing on the payment processing fee to your patient, they will see on their invoice the exact amount that is being charged to them. The fee is displayed in the Payments section on their invoice.

If you reach the Silver, Gold or Platinum payment bands, you can also subscribe for a custom name or dedicated number for your SMS reminders free of charge for as long as you remain in the Silver, Gold or Platinum bands.

How we calculate your payment band

It’s very simple - whenever a payment is processed via Halaxy, the dollar amount is added to the total value of invoices processed in the past 90 days, which is cumulative and refreshed every day.

This calculation considers the total amount of payments processed by your practice group, so all practitioners in your practice can contribute to the total amount processed.

The more payments you process in a 90-day period, the greater your chance to move to the next band and save even more.

Pass on Auto Payments processing fees to patients

Whenever you process Auto Payments in Halaxy, you can choose to pay the payment processing fee yourself, or you can pass part or the whole fee to the patient or organisation. Your choice of fee allocation can be set at every payment, but you can also configure a default allocation setting so you don’t have to set it every time.

Fee allocation settings can be configured for a practice group, location, or individual practitioner, giving you added flexibility and control over your payments.

Allocate processing fees to payers

  1. Click Settings > Payments.

  2. Under the Deposits section, click the Icon-Edit.svg Edit icon for the group, location or practitioner you wish to change settings for.

  3. For Auto Payments Processing Fee Allocation, select one of the following options:

    • Never assign: Processing fees are paid by the practice, with the fee subtracted from the total invoice amount paid by the patient.

    • Optional: Processing fee allocation will be set during payment processing. (Note: For automatically scheduled payments with optional allocation, fees are assigned to the payer.

    • Always assign: Processing fees are paid by the payer, with the fee indicated for the payer during the payment process.

  4. If you selected Optional or Always assign, set the Amount to be assigned:

    • Percentage: Passes a set portion of the processing fee onto the payer. Set the percentage fee to 100% to pass on the full amount.

    • Fixed: Passes a fixed amount onto the payer. The fixed fee entered is used only if it is less than the total processing fee.

  5. Click Save.

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