Electronic Payments Processing Fees (Australia)


Transaction costs for electronic payments are comparable to bank EFTPOS terminal and transaction charges. Charges are as follows:

You can choose to pass these fees on to your patients, or to pay the fees yourself. If you are passing on the payment processing fee to your patient, they will see on their invoice the exact amount that is being charged to them. The fee is displayed in the Payments section on their invoice.

If you reach the Silver, Gold or Platinum payment bands, you can also subscribe for a custom name or dedicated number for your SMS reminders free of charge for as long as you remain in the Silver, Gold or Platinum bands.

How we calculate your payment band

It’s very simple - whenever a payment is processed via Halaxy, the dollar amount is added to the total value of invoices processed in the past 90 days, which is cumulative and refreshed every day.

This calculation considers the total amount of payments processed by your practice group, so all practitioners in your practice can contribute to the total amount processed.

The more payments you process in a 90-day period, the greater your chance to move to the next band and save even more.

Allocating/passing on electronic payments processing fees

You can choose to pass electronic payments processing fees on to patients/organisations or pay the fees yourself. By default, you will be asked whether you wish to do this whenever you process a payment; however, you can change your settings at a group, clinic or individual practitioner level so that fees are always allocated or never allocated.

To change your default processing fee allocation settings:

  1. Click Settings > Payments.

  2. In the Deposits section, click the Edit (pencil) icon next to the group, clinic or individual practitioner you wish to change the settings for.

    The Deposits section. The Edit icons for the group and an individual are highlighted.
  3. In the Fee Allocation section, choose one of the following options:

    • Never Assign: Electronic payments processing fees are always paid by the practice, with the fee subtracted from the invoice total when payments enter your bank account.

    • Optional: Whenever you manually process a payment, you will be asked whether to pass the fee on to the patient/organisation (for automatically scheduled payments, fees are assigned to the patient/organisation):

      The option "Assign credit card fees to the patient" is displayed, with transaction fee denoted.
    • Always Assign: Electronic payments processing fees are always paid by the patient/organisation, with the fee denoted when the payee makes the payment.

  4. Click Save.

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