Electronic Payments Processing Fees (Australia)


Transaction costs for electronic payments are comparable to bank EFTPOS terminal and transaction charges. Charges are as follows:

You can choose to pass these fees on to your patients, or to pay the fees yourself. If you are passing on the payment processing fee to your patient, they will see on their invoice the exact amount that is being charged to them. The fee is displayed in the Payments section on their invoice.

If you reach the Silver of Gold payment bands, you can also subscribe for a custom name or dedicated number for your SMS reminders free of charge for as long as you remain in the Silver or Gold bands.

How we calculate your payment band

It’s very simple - whenever a payment is processed via Halaxy, the dollar amount is added to the total value of invoices processed in the past 90 days, which is cumulative and refreshed every day.

This calculation considers the total amount of payments processed by your practice group, so all practitioners in your practice can contribute to the total amount processed.

The more payments you process in a 90-day period, the greater your chance to move to the next band and save even more.

Allocating electronic payments processing fees to patients

You can choose to pass electronic payments processing fees on to patients or to pay the fees yourself. By default, you will be asked whether you wish to do this whenever you process a payment; however, you can change your settings at a group, clinic or individual practitioner level so that fees are always allocated to patients or never allocated to patients.

To change your processing fee allocation settings:

  1. Click Settings > Payments.

  2. In the Deposits section, click the Edit (pencil) icon next to the group, clinic or individual practitioner you wish to change the settings for.

  3. In the Fee Allocation section, choose one of the following options:

    • Never Assign: Electronic payments processing fees are always paid by the practice, with the fee subtracted from the invoice total when payments enter your bank account.

    • Optional: Whenever you process a payment, you will be asked whether to pass the fee on to the patient/organisation.

    • Always Assign: Electronic payments processing fees are always paid by the patient/organisation, with the fee denoted when the payee makes the payment.

  4. Click Save.

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