Where can I see emails and SMS / text responses from my patients?

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You can view your message history with a patient from their patient profile.

Responses to appointment reminders also appear in your Notifications. To view your notifications, click the bell icon at the top of any screen in Halaxy.

You can also view the status of appointment reminders on your calendar by the colour of the time label. To see the specific message content, click the appointment on the calendar, then click the Reminder (bell) icon in the Appointment Information.

Communication Report

You can create a report to see communications with your patients by following the steps below:

  1. Click Reports > Communication.

  2. Click New Report at the top-right of the page.

  3. In the Report Type drop-down menu, select the type of communications you are looking for (Campaigns, Email, SMS or Reminders).

  4. (Optional) Enter any other report parameters you require.

  5. Click Run.

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