You can change the name of the SMS sender name by purchasing a custom name subscription, which is 50 credits per month. This can be used for one-way SMS messages. The number of characters allowable is 11 (this is the SMS industry standard).
Custom names can only be used for one-way SMS.
To change the SMS sender name:
Click Settings > Reminders.
Next to the appropriate group or practitioner name, click Buy Name (NOTE: Ensure you are purchasing the name for the correct group or practitioner).
Click Purchase (or Buy Credits if you need to to top up on Halaxy credits).
You can cancel at any time by clicking on the Edit icon next to Active.