Custom Names for One-Way SMS Reminders

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You can subscribe for a custom name through Halaxy so that your one-way SMS reminders come from your practice name. This lets patients know instantly that the message is from you in their phone notifications or previews.

Subscribing for a custom name costs 50 credits per month. You can cancel your subscription at any time.

If you have reached the Silver or Gold payment bands, you can subscribe for a custom name for free, with the service remaining free as long as you remain in the Silver or Gold bands.

Subscribing for a custom name

To subscribe for a custom name:

  1. Click Settings > Reminders.

  2. Click the Buy Number link under Custom Name (make sure you are subscribing for the group level or for the correct specific practitioner):

    CustomName.png
  3. The Purchase Custom Number/Name Subscription pop-up appears. Click Purchase (or Activate if you are renewing a lapsed subscription).

    CustomName_PurchasePopup.png

RESULT: Your subscription for a custom name will now be active. You can edit your custom name by following the steps below:

  1. Click Settings > Reminders.

  2. Click Edit in the Preferences section. The Edit Reminder Settings pop-up appears.

  3. IN the SMS/Text ID field, enter a name (11-character maximum).

    CustomName_Edit.png
  4. Click Save.

RESULT: One-way SMS reminders will now be sent using the custom name.

Cancelling your subscription

You can cancel your subscription at any time by following the steps below:

  1. Click Settings > Reminders.

  2. Click the Edit (pencil) icon next to "Custom Name".

  3. In the pop-up, select "Cancel on expiry" to end your subscription at the end of the current subscription month or "Cancel now" to immediately end your subscription.

    CancelSubscription.png
  4. Click Save.

RESULT: Your subscription will be cancelled according to your specifications. You can reactivate your subscription at any time.

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