If you want certain patients to receive reminders differently from your general patient list, you can customise their individual reminder preferences
Open the patient's profile.
Under the Communication & Reminders section, next to Reminders, click the Edit icon.
In the pop-up, configure the reminder preferences for this patient. (For more details on preferences, see our guide to reminder settings.)
This patient now receives reminders according to the preferences you have just set.
To ensure that these preferences apply effectively, check that your default reminder settings are not set to override individual patient preferences.