Waiting List


The waiting list feature lets you create patient profiles without having the patient listed as a current patient. This allows you to enter a patient's details and link referrals and clinical notes to a patient without necessarily taking a booking or affecting the way your patients are sorted in Patients Reports.

Additionally, patients on the waiting list can be marked as urgent or configured to be removed from the waiting list after a specified period.

The number of patients on your waiting list is displayed on the Waiting List button at the top of your calendar, highlighted in this screenshot:


Viewing your waiting list

You can see your waiting list by clicking Schedule, then Waiting List.

All patients with the "Waiting List" status will appear in the list, along with key information such as priority, wait period, and booking preference.

Adding patients to the waiting list

There are three different ways to add patients to your waiting list:

  • From the calendar, click the Waiting List button (next to the zoom controls, shown above). You will be prompted to add waiting list details.

  • Click Schedule > Waiting List, then click Add to Waiting List in the top-right of the page. You will be prompted to add waiting list details.

  • Click a patient to go to their general profile, then click Edit next to their name. In the Status drop-down menu, change their status to "Waiting List". NOTE: This method will not prompt you to set waiting list details (see below).

Editing patients' waiting list details

Click a patient's name in the waiting list screen to edit their details. You can also edit these details when adding a patient to the waiting list from the calendar or waiting list screen.

  1. Select a clinic and practitioner for the patient. This information will appear on the waiting list.

  2. Select booking preferences for the patient. This information will appear on the waiting list.

  3. If you tick the "Mark patient as urgent" checkbox, the patient will be listed as Urgent in the Priority column in the waiting list.

  4. If you tick the "Remove this patient from waiting list if no booking is made in preferred period" checkbox, you will be prompted to enter in a period, after which the patient's status will be set to Current. You can choose to enter a specific number of days/weeks/months or choose a specific date that this will occur.

  5. In the Comments field, add comments. This information will appear on the waiting list.

Removing a patient from the waiting list

Adding a patient to an appointment automatically changes the patient's status from Waiting List to Current, removing them from the waiting list.

You can create appointments for waiting list patients from the calendar or appointment list, as usual. You can also create appointments directly from the waiting list screen by clicking a patient's name and then clicking "Move to appointment".

Inviting patients from the waiting list to an appointment

If you create an appointment with the appointment status set to Waiting List, you have the ability to send the patient you add to the appointment a 2-way SMS message that invites them to the appointment. This will give your patients the option to accept or decline the appointment. When the patient responds, your calendar will be automatically updated depending on their response.

To be able to invite a patient to an appointment from the waiting list, you must enable the invitation reminder in your settings by following the steps below:

  1. Click Settings > Reminders.

  2. In the Preferences section, click Edit.

  3. Tick the checkbox labeled "Waiting List 2-way invitation".

  4. Click Save.

You can also customise the copy of your waiting list reminder on your Reminders page by clicking the Edit (pencil) icon beside "Waiting list - Invitation" in the Copy section.


Once you have enabled your Waiting List reminder, you can then send the patient an invitation through the appointment. All you have to do is click the appointment on the Calendar, then click Invite in the appointment information tab.


This will then allow you to send the invitation to the patient.

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