How do I send an SMS to an individual patient?

  1. Click the patient to go to their profile.

  2. In the Contact Details section, click the Phone icon next to their phone number. The SMS/Text Message pop-up appears.

  3. If desired, select a practitioner and template.

  4. Select whether the SMS is one-way or two-way. To send a two-way message, you must have subscribed for a dedicated number.

  5. Write the message. The pop-up will display the number of characters and the Halaxy credit cost.

  6. Click Send.

Responses to two-way SMS messages will appear in your Halaxy notifications at the top of the screen. You can also view responses by running an SMS communucations report.

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