TAC LanternPay Claim Lodgement

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Halaxy integrates with LanternPay for Victorian-based practitioners so you can process TAC claims seamlessly. Payments are processed electronically and are usually received in the practitioner’s account in the next business day for TAC approved services.

LanternPay claims processed via Halaxy cost 3 credits.

If you have any issues with TAC for online claiming, please call LanternPay on 1300 526 837.

Register with LanternPay

  1. To begin processing TAC claims online, you need to register with LanternPay at the LanternPay website. Details of the fees for LanternPay can be found on their site.

  2. After registration is complete, go to the LanternPay Home page and click on the Settings tab. Click the ‘Integrate your Practice Management Software with LanternPay’ link.

  3. Click on the ‘Generate PMS API Keys’ link. This downloads a file that contains your unique API keys. This file can be found on the bottom left-hand side of the screen. Click the link to open the file.

How to connect LanternPay and your Halaxy profile

On the Settings page under the Profile tab in Halaxy, complete the following steps:

  1. Click the + Add Biller button next to LanternPay under Integrations;

  2. Select your LanternPay setting level depending on your practice's needs - there are three levels:

Access to accounts

Level

Description

Group level

When all practitioners in the group use the same account and all payments are processed to the one account.

Clinic level

When multiple practice locations use the different biller accounts and payments are processed to different accounts depending on the practice location. You can choose the specific clinics that can process TAC claims.

Individual

When practitioners work across multiple clinics and may need to switch between a group and their own. You can nominate which practitioners will have access to the account; you can nominate access to all clinics or to selected clinics.

Information required to complete a TAC claim

The TAC has a number of criteria which must be met, with information on invoices required to be the same as information registered with the TAC for a payment to be accepted for online processing - specifically:

  • Claim Number: this is provided by the TAC;

  • Provider Number: either your Medicare Provider Number or AHPRA Registration Number are acceptable;

  • Date of Birth of patient and

  • Biller Code (taken from the registration details).

Processing TAC claims

When you select a TAC fee as the fee for an appointment (it is highly recommended that you import the TAC fee from the Halaxy global fee database) and access the invoice, you can lodge the claim directly with the TAC by clicking Process LanternPay in the Payments section of the invoice. The TAC Rebate pop-up form appears.

Before processing, confirm that the details are correct. If applicable, check:

  • If the fee is an item based fee (completion of reports for example), you can change the quantity;

  • If the fee is pro-rata based, and there was no appointment linked to this invoice, you can enter how many minutes the service is for;

Click Process when details are complete.

The claim is then lodged automatically with LanternPay. If the claim lodgement is:

  • Successful: you receive a Traffic Vic -TAC Online Claim statement that summarises the claim details; or

  • Unsuccessful: you receive an error message immediately with a short description of the error provided by LanternPay.

Cancelling claims

Claims that have been submitted and authorised can be cancelled before 5:00 PM AEDT between Monday and Friday by calling Halaxy on 1800 984 334.

If you have a query related to a claim after payment, please contact LanternPay to discuss the claim on 1300 526 837.

Deactivating direct lodgement capability

You can terminate your integration with LanternPay by clicking the Delete icon next to LanternPay under Integrations and then confirming the deletion. You will need to contact LanternPay directly on 1300 526 837 to close your account.

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