Payment Limits

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Your Payment Limit and Authorised Limit are designed to add more protection to your payments processed via Halaxy by preventing unusual transaction amounts from being wrongly processed by your practice.

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Payment Limit

The Payment Limit is the maximum amount that can you process in a single transaction, manually or automatically. This measure helps prevent unusual transaction amounts from being wrongly processed via your Halaxy.

Your Payment Limit has been set based on your transaction history. You can change your limit by following the steps below.

Authorised Limit

Your Authorised Limit is the threshold beyond which the cardholder will have to verify the transaction via SMS. In this way, your Authorised Limit not only helps protect your patients from high-value unauthorised transactions, it also helps prevent credit/debit card disputes in the future by forcing the cardholder to actively authorise the payment.

For example, if your Authorised Limit is $400, you can process payments below $400 instantly, but whenever you process a payment higher than $400 the cardholder will receive a verification message via SMS and has the option to accept or reject the charge.

The status of a request to authorise a payment can be viewed on an invoice by clicking the Payment status:

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This will bring up a payment history, including the status of payment authorisations:

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Note

If the patient does not authorise the payment within 48 hours, the payment will be rejected and will need to be processed again.

Managing your Payment and Authorised Limits

You can manage your Payment and Authorised Limits from your Payments page. You can decrease your limits at any time; to increase your limits, we require you to contact us by following the steps below.

To decrease your limits or request an increase:

  1. Click Settings > Payments.

  2. In the Payment Limits section, click the Edit (pencil) icon.

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  3. To decrease your limits, enter your new Payment and/or Authorised Limits and click Save. Your Authorised Limit cannot be above your Payment Limit.

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  4. To increase your limits, click Request an increase here or contact us on community@halaxy.com.

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