I can't find an SMS from a patient.


There are three ways to find an SMS sent by your patient.

The first way is to click the Notifications (bell) icon at the top of the screen. This displays any notifications you receive, including alerts for SMS messages.

The second way is to check your message history with a patient from the patient profile.

The third way is to generate an SMS communication report:

  1. Click Reports > Communication.

  2. Click New Report at the top-right of the page.

  3. In the Report Type drop-down menu, select SMS.

  4. Enter any other report parameters you require.

  5. Click Run.

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