How do I switch from one-way to two-way SMS reminders?


To change from using one-way SMS reminders (that do not allow patients to respond) to two-way SMS reminders:

  1. Click Settings > Reminders.

  2. In the Preferences section, click the Edit (pencil) icon.

  3. Tick the checkbox labelled "SMS two way reminder".

  4. At the bottom of the pop-up, tick that you want to apply the change to all future appointments.

  5. Click Save.

You should also update your reminder wording:

  1. In the Copy section, click the Edit (pencil) icon next to Pre-appointment Reminder.

  2. In the SMS/Text Copy field, remove any wording that says 'Please do not reply to this message'.

  3. In the 2-way Copy field, review the wording that is appended to the SMS/Text Copy. By default, the wording says, "Reply YES to confirm or call [your phone number] to reschedule".

You are now set up for two-way reminders.

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