What does code 9628 (Referral or request required) mean?

Follow

Explanation

There was no referral when the invoice was submitted.

Action

Open the invoice and check if a referral has been entered. If not, add the referral and resubmit the claim.

To add the referral:

  1. In the Patient Details section, look for the relevant claim and click Add Referral.

  2. Enter all the relevant information and click Save.

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